Last Question to Ask a Client

In his post last week, Joshua Lenon homed in on the "First Question to Ask a Client." So, at the other end of the process, when you've wrapped up the matter, what should your final question be? For many lawyers, it might just be, “Cash or charge?” Today, Joshua says that's a mistake. Just as there is much to learn from clients in the beginning of a matter, you can let closing a matter be a learning moment for you as well. This is your opportunity to learn from your clients how satisfied (or unsatisfied!) they are with your services. But how many lawyers and firms take advantage of the chance? ... READ MORE

Originally published November 26, 2013 0 5