"Under-promise and over-deliver." You’ve probably heard the phrase. But do you really understand what it means? Most of your unhappy clients would never have become disgruntled if you'd had protocols in place to properly set their expectations the day you signed them up. Before you take your next new client down that confusing, frustrating road commonly referred to as the “legal process,” let's look at two big reasons it is so important to set realistic expectations for your clients. Up front.September 14, 2016 0 1
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