email tracking

Does Email Tracking Violate the Rules of Professional Conduct?

Ask the Experts at "I have heard of email tracking software, often used by marketing companies to monitor email traffic. While this would be helpful in my practice at times, are there ethics considerations to tracking email? I mean, I send some important documents through the U.S. mail with a return-receipt requested, so is this similar with email?"

Originally published April 17, 2018
Last updated June 29, 2023
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