Client Relations


Law Practice Management

20 Law Practice Empowerment Tips

By | Nov.18.14 | 1 Comment

At the American Bar Association’s annual GPSolo National Solo and Small Firm Conference in October, practice management experts Peggy Gruenke and Alan Klevan presented “60 Practice Empowerment Tips in 60 Minutes” —  focused on the nuts-and-bolts …Continue reading »


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It’s one of the fundamentals they drummed into you in law school: It is your job to know the answers. That’s why clients seek your help, right? How you prove you are smart, and why …Continue reading »


Nothing But the Ruth!

Boldly Go Where No Firm Has Gone Before — With Your Holiday Card

By | Oct.09.14 | 3 Comments

A holiday card catalog arrived in the mail a few weeks ago. I’m mostly a holiday purist who believes that you shouldn’t start celebrating the December holidays until after Thanksgiving. However, there are exceptions when …Continue reading »


Back to Basics

How to Calm an Angry Client

By | Aug.27.14 | No Comments

As much as we like to believe that, if we do everything well, our client will always love us, it’s just not true. You know the scenario. It’s the end of the day. The phone …Continue reading »


Civility: Why It’s Critical to Keep Your Cool

By | Jun.12.14 | 1 Comment

Find yourself feeling irritated? Frustrated? Downright grind-your-teeth angry? Maybe you skipped breakfast. And lunch. Maybe your spouse was nasty to you at dinner last night. Maybe you can’t stand the way opposing counsel flagrantly misinterprets the …Continue reading »


The Friday Five x2

The Five Clients You Meet In Hell

By | May.23.14 | 2 Comments

Mitch Albom, who has been regularly employed as a sportswriter for the Detroit Free Press, has written songs for Warren Zevon and penned a few books, one of which is “The Five People You Meet in …Continue reading »


A Letter of Closure for All the Right Reasons

By | May.13.14 | 2 Comments

Using a letter of closure at the end of client engagements varies greatly from firm to firm — and at times among lawyers within the same firm. Among those who don’t use them, the excuses …Continue reading »


Strategy

Shrink to Grow Your Law Practice

By | Apr.24.14 | 3 Comments

To grow your law practice, you have to get more clients, right? But is that really the best growth strategy? Not necessarily. For many law firms, the right strategy is to get better, not bigger. …Continue reading »


The Welcome Mat

Instilling Client Confidence in Your Practice

By | Apr.14.14 | 1 Comment

In this series, Oklahoma City attorney Noble McIntyre has been offering tips on rolling out the welcome mat for clients and prospective clients. His first two posts provided pointers on phone etiquette and office appearance — …Continue reading »


Mastering Client Care

Getting Real with Aggressive Clients

By | Mar.06.14 | No Comments

Nobody enjoys dealing with aggressive clients, and some lawyers have the luxury of declining to represent them — a goal I heartily recommend. Sometimes, however, for myriad reasons, getting rid of these folks isn’t possible. …Continue reading »