New Column: Well Said!
It’s not that we want to put words in your mouth. But it has come to our attention that sometimes people struggle with what to say when they ask for work, or try to deliver a specific …Continue reading »
Give Your Client a Hand
“I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right. Your clients expect you to …Continue reading »
Law Practice Management
At the American Bar Association’s annual GPSolo National Solo and Small Firm Conference in October, practice management experts Peggy Gruenke and Alan Klevan presented “60 Practice Empowerment Tips in 60 Minutes” — focused on the nuts-and-bolts …Continue reading »
The Friday Five
It’s one of the fundamentals they drummed into you in law school: It is your job to know the answers. That’s why clients seek your help, right? How you prove you are smart, and why …Continue reading »
Nothing But the Ruth!
A holiday card catalog arrived in the mail a few weeks ago. I’m mostly a holiday purist who believes that you shouldn’t start celebrating the December holidays until after Thanksgiving. However, there are exceptions when …Continue reading »
Back to Basics
As much as we like to believe that, if we do everything well, our client will always love us, it’s just not true. You know the scenario. It’s the end of the day. The phone …Continue reading »
Find yourself feeling irritated? Frustrated? Downright grind-your-teeth angry? Maybe you skipped breakfast. And lunch. Maybe your spouse was nasty to you at dinner last night. Maybe you can’t stand the way opposing counsel flagrantly misinterprets the …Continue reading »
The Friday Five x2
Mitch Albom, who has been regularly employed as a sportswriter for the Detroit Free Press, has written songs for Warren Zevon and penned a few books, one of which is “The Five People You Meet in …Continue reading »
Using a letter of closure at the end of client engagements varies greatly from firm to firm — and at times among lawyers within the same firm. Among those who don’t use them, the excuses …Continue reading »