Client Relations


Back to Basics

How to Calm an Angry Client

By | Aug.27.14 | No Comments

As much as we like to believe that, if we do everything well, our client will always love us, it's just not true. You know the scenario. It’s the end of the day. The phone rings [...]

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Civility: Why It’s Critical to Keep Your Cool

By | Jun.12.14 | 1 Comment

Find yourself feeling irritated? Frustrated? Downright grind-your-teeth angry? Maybe you skipped breakfast. And lunch. Maybe your spouse was nasty to you at dinner last night. May[...]

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The Friday Five x2

The Five Clients You Meet In Hell

By | May.23.14 | 2 Comments

Mitch Albom, who has been regularly employed as a sportswriter for the Detroit Free Press, has written songs for Warren Zevon and penned a few books, one of which is "The Five Peo[...]

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A Letter of Closure for All the Right Reasons

By | May.13.14 | 2 Comments

Using a letter of closure at the end of client engagements varies greatly from firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the[...]

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Strategy

Shrink to Grow Your Law Practice

By | Apr.24.14 | 2 Comments

To grow your law practice, you have to get more clients, right? But is that really the best growth strategy? Not necessarily. For many law firms, the right strategy is to get bette[...]

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The Welcome Mat

Instilling Client Confidence in Your Practice

By | Apr.14.14 | 1 Comment

In this series, Oklahoma City attorney Noble McIntyre has been offering tips on rolling out the welcome mat for clients and prospective clients. His first two posts provided point[...]

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