Hear the Bells
“Another end-of-year chore. What should we send out? Does anybody even care?” Those thoughts come to mind whenever it’s time to start thinking about sending a holiday card. It doesn’t have to be this way. What have …Continue reading »
We smiled when we read the name of Diana Stepleton’s upcoming session at this year’s MILOfest: “Hugging Your Clients.” Client service is one thing, but making your clients feel they have been hugged is something …Continue reading »
Play to Win
Much has been written and said about the value of forming client teams, but a recent conversation made me realize not all lawyers understand what that actually means. I had suggested to a law firm partner …Continue reading »
Recently, a lawyer who said he’d “been given the chance to meet with my dream client” asked for help preparing for that meeting. He allowed that, “they’re not adding any new panel counsel yet, but …Continue reading »
As the holidays approach, a smart lawyer begins to ponder greeting cards for clients and contacts. This year, an electronic greeting may be your best bet to impress without spending a bundle. Don’t worry, it’s no …Continue reading »
Ask the Experts
Question: We’d like to start a client feedback program. What do we need to consider when implementing this type of program? Jim Jarrell: I think it’s safe to say that every firm needs some form of a …Continue reading »
Christmas is Coming!
With summer in full swing, it may be difficult to imagine Christmas and Hanukkah looming around the corner. But if the topic is holiday cards, it’s not too soon to knock a few big decisions off your to-do list. Should We …Continue reading »
Easy as 1-2-3
I still remember my first day in torts class. Old man river, my respectable professor, called on me to analyze an opinion from some archaic case. “Ms. (unfortunately easy-to-pronounce maiden name), is this paragraph law …Continue reading »
It’s something you hear when you’re starting your career (and something you’ll hear constantly, throughout your career, if you’re a nonconformist): “You have to be more professional.” Of course, that begs the question, just how …Continue reading »
New Column: Well Said!
It’s not that we want to put words in your mouth. But it has come to our attention that sometimes people struggle with what to say when they ask for work, or try to deliver a specific …Continue reading »