Client Relations


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why[...]

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Boldly Go Where No Firm Has Gone Before — With Your Holiday Card

By | Oct.09.14 | 3 Comments

A holiday card catalog arrived in the mail a few weeks ago. I’m mostly a holiday purist who believes that you shouldn’t start celebrating the December holidays until after Than[...]

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Back to Basics

How to Calm an Angry Client

By | Aug.27.14 | No Comments

As much as we like to believe that, if we do everything well, our client will always love us, it's just not true. You know the scenario. It’s the end of the day. The phone rings [...]

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Civility: Why It’s Critical to Keep Your Cool

By | Jun.12.14 | 1 Comment

Find yourself feeling irritated? Frustrated? Downright grind-your-teeth angry? Maybe you skipped breakfast. And lunch. Maybe your spouse was nasty to you at dinner last night. May[...]

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The Friday Five x2

The Five Clients You Meet In Hell

By | May.23.14 | 2 Comments

Mitch Albom, who has been regularly employed as a sportswriter for the Detroit Free Press, has written songs for Warren Zevon and penned a few books, one of which is "The Five Peo[...]

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A Letter of Closure for All the Right Reasons

By | May.13.14 | 2 Comments

Using a letter of closure at the end of client engagements varies greatly from firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the[...]

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