Client Relations


Civility: Why It’s Critical to Keep Your Cool

By | Jun.12.14 | 1 Comment

Find yourself feeling irritated? Frustrated? Downright grind-your-teeth angry? Maybe you skipped breakfast. And lunch. Maybe your spouse was nasty to you at dinner last night. May[...]

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The Friday Five x2

The Five Clients You Meet In Hell

By | May.23.14 | 1 Comment

Mitch Albom, who has been regularly employed as a sportswriter for the Detroit Free Press, has written songs for Warren Zevon and penned a few books, one of which is "The Five Peo[...]

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A Letter of Closure for All the Right Reasons

By | May.13.14 | 1 Comment

Using a letter of closure at the end of client engagements varies greatly from firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the[...]

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Strategy

Shrink to Grow Your Law Practice

By | Apr.24.14 | 1 Comment

To grow your law practice, you have to get more clients, right? But is that really the best growth strategy? Not necessarily. For many law firms, the right strategy is to get bette[...]

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Instilling Client Confidence in Your Practice

By | Apr.14.14 | No Comments

In this series, Oklahoma City attorney Noble McIntyre has been offering tips on rolling out the welcome mat for clients and prospective clients. His first two posts provided point[...]

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Mastering Client Care

Getting Real with Aggressive Clients

By | Mar.06.14 | No Comments

Nobody enjoys dealing with aggressive clients, and some lawyers have the luxury of declining to represent them — a goal I heartily recommend. Sometimes, however, for myriad reaso[...]

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