Client Service


Business Development

Five Opportunities to Turn Gossip into Money

By | Apr.30.15 | 1 Comment

Even in the biggest cities, the legal community can be surprisingly small. Within a practice area everybody seems to know everybody else. Walk down your city’s legal Main Street or hang out at the courthouse, …Continue reading »


Partner Tip

You’re a Service, Not a Product: Act the Part and Market Right

By | Apr.14.15 | No Comments

Apple does something amazing. Of course, they do a lot of amazing things as they weave their technology into our personal and professional DNA, but they’ve nailed one thing for sure: the services side of …Continue reading »


Web-Based Client Portals: Benefits to Clients

By | Nov.20.14 | No Comments

In the first post in this series, attorney and MyCase Director Nicole Black introduced the concept of law practice management software platforms with built-in client portals. In part two, she outlined the benefits that web-based client portals offer …Continue reading »


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It’s one of the fundamentals they drummed into you in law school: It is your job to know the answers. That’s why clients seek your help, right? How you prove you are smart, and why …Continue reading »



Client Service

Think Like a Client: Mind the Gap

By | Sep.16.14 | No Comments

“That’s why we have lawyers. They study a language for three years, and they learn it, and it’s a language that if a normal person read it, they’d have a stroke.”  — Lewis Black on reading your …Continue reading »


Friday Five Trending

Trending: Client Service

By | Jul.25.14 | 1 Comment

What’s the biggest predictor of a law firm’s success? Hint: It’s not the firm’s bottom line. The No. 1 thing impacting a firm’s long-term viability is client satisfaction. Several articles over the past month highlighted …Continue reading »


The Welcome Mat

First Client Meeting: Is Yours a Welcoming Law Office?

By | Mar.25.14 | 1 Comment

Does your practice project a welcoming image — or are you sending a different message to prospective clients? In his “Welcome Mat” series, Oklahoma attorney Noble McIntyre offers tips on creating a welcoming law office …Continue reading »


Mastering Client Care

Managing the Aggressive Client: Your Roof, Your Rules

By | Feb.04.14 | 4 Comments

My last post on managing aggressive clients discussed the importance of your “first response.” Now we forge bravely ahead to using your physical environment to your advantage. Aggressive clients need to know that while they are under …Continue reading »


Mastering Client Care

Transforming the Needy Client

By | Dec.04.13 | 2 Comments

The needy client is a multifaceted and challenging customer, usually driven by the forces of overwhelming anxiety. Although they appear in different guises, your rudimentary needy client is easy to recognize based on the unusually …Continue reading »