Client Service


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why[...]

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Client Service

Think Like a Client: Mind the Gap

By | Sep.16.14 | No Comments

“That’s why we have lawyers. They study a language for three years, and they learn it, and it’s a language that if a normal person read it, they’d have a stroke.”  —[...]

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Friday Five Trending

Trending: Client Service

By | Jul.25.14 | 1 Comment

What’s the biggest predictor of a law firm’s success? Hint: It’s not the firm’s bottom line. The No. 1 thing impacting a firm’s long-term viability is client satisfaction[...]

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The Welcome Mat

First Client Meeting: Is Yours a Welcoming Law Office?

By | Mar.25.14 | 1 Comment

Does your practice project a welcoming image — or are you sending a different message to prospective clients? In his "Welcome Mat" series, Oklahoma attorney Noble McIntyre offers[...]

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Mastering Client Care

Managing the Aggressive Client: Your Roof, Your Rules

By | Feb.04.14 | 4 Comments

My last post on managing aggressive clients discussed the importance of your "first response." Now we forge bravely ahead to using your physical environment to your advantage. Ag[...]

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