Client Service


Give Your Client a Hand

Positive Client Experience? How to Improve Hospitality in the Office

By | May.21.15 | 2 Comments

“I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right. Your clients expect you to …Continue reading »


Curmudgeon's Perspective

A Fool for a Client? Be More Self-Aware

By | May.13.15 | 1 Comment

“She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won’t stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to …Continue reading »


Business Development

Five Opportunities to Turn Gossip into Money

By | Apr.30.15 | 1 Comment

Even in the biggest cities, the legal community can be surprisingly small. Within a practice area everybody seems to know everybody else. Walk down your city’s legal Main Street or hang out at the courthouse, …Continue reading »


Partner Tip

You’re a Service, Not a Product: Act the Part and Market Right

By | Apr.14.15 | No Comments

Apple does something amazing. Of course, they do a lot of amazing things as they weave their technology into our personal and professional DNA, but they’ve nailed one thing for sure: the services side of …Continue reading »


Web-Based Client Portals: Benefits to Clients

By | Nov.20.14 | No Comments

In the first post in this series, attorney and MyCase Director Nicole Black introduced the concept of law practice management software platforms with built-in client portals. In part two, she outlined the benefits that web-based client portals offer …Continue reading »


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It’s one of the fundamentals they drummed into you in law school: It is your job to know the answers. That’s why clients seek your help, right? How you prove you are smart, and why …Continue reading »



Client Service

Think Like a Client: Mind the Gap

By | Sep.16.14 | No Comments

“That’s why we have lawyers. They study a language for three years, and they learn it, and it’s a language that if a normal person read it, they’d have a stroke.”  — Lewis Black on reading your …Continue reading »


Friday Five Trending

Trending: Client Service

By | Jul.25.14 | 1 Comment

What’s the biggest predictor of a law firm’s success? Hint: It’s not the firm’s bottom line. The No. 1 thing impacting a firm’s long-term viability is client satisfaction. Several articles over the past month highlighted …Continue reading »


The Welcome Mat

First Client Meeting: Is Yours a Welcoming Law Office?

By | Mar.25.14 | 1 Comment

Does your practice project a welcoming image — or are you sending a different message to prospective clients? In his “Welcome Mat” series, Oklahoma attorney Noble McIntyre offers tips on creating a welcoming law office …Continue reading »