Client Service


Differentiate Yourself

Client Service: Happy Clients Can Set Lawyers Apart

By | May.14.13 | No Comments

It’s not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that trul[...]

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Managing a Law Practice

They Had Relations: Five Tips for Better Client Communications

By | Apr.25.13 | 6 Comments

Other people talk about the classic maxim that people should "know, like and trust" you—or something like that—and that gets you business. I’ve heard it attributed to Dale Ca[...]

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The Friday Five

Five Ways to Improve Client Communication

By | Mar.29.13 | 3 Comments

A shocking number of ethics complaints stem from a very simple problem: lawyers not communicating with their clients. Clients pay for our time and effort, and they deserve to hear [...]

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Happy Valentine's Day

Ways to Tell Clients You Care

By | Feb.14.13 | 2 Comments

We don't want to get all mushy on you. But it is Valentine's Day. So what better day to get to the heart of that most rewarding, frustrating and remarkable relationship—the one[...]

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The Friday Five

Always Leave Them Wanting More

By | Feb.08.13 | 2 Comments

There’s an old show business axiom that you always want to leave the audience hungry for more. Yes, you may rightfully see your law practice as more business than vaudeville. But[...]

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The Best of Attorney at Work

Resolve to Annoy Clients Less

By | Dec.28.12 | No Comments

As 2012 draws to a close, we're taking time off to enjoy winter break. To make sure you get your daily fix of Attorney at Work between Christmas and New Year's, however, we're rew[...]

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