Client Service


Easy As 1-2-3

20 Tips to Empower Your Law Firm

By | Jul.21.15 | No Comments

At the American Bar Association’s annual GPSolo National Solo and Small Firm Conference, practice management experts Peggy Gruenke and Alan Klevan presented “60 Practice Empowerment Tips in 60 Minutes” —  focused on the nuts-and-bolts of running …Continue reading »


Website Marketing

Three Need-To-Knows About Website Legal Agreements

By | Jun.30.15 | No Comments

If you have clients that do business online, you most likely have been called upon to prepare various website legal agreements. Depending on the website, you may be drafting Terms of Use, Privacy Policies, or …Continue reading »


Give Your Client a Hand

It’s Complicated: Respect Client Schedules and Language Needs

By | Jun.29.15 | No Comments

In “Accommodating Clients with Special Needs,” we talked about steps you can take to provide superior service to older adults and people with disabilities. But “special needs” can also apply to clients who are full-time caregivers or busy working …Continue reading »


Give Your Client a Hand

Accommodating Clients with Special Needs

By | Jun.15.15 | 2 Comments

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by …Continue reading »


Give Your Client a Hand

Caring for Clients: When a Lawyer Isn’t Enough

By | Jun.02.15 | No Comments

Clients bring issues to you every day that aren’t, strictly speaking, legal issues. Maybe your business client needs a new accountant because the last one got her sued. Or your litigation client is so distraught …Continue reading »


Give Your Client a Hand

Positive Client Experience? How to Improve Hospitality in the Office

By | May.21.15 | 2 Comments

“I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right. Your clients expect you to …Continue reading »


Curmudgeon's Perspective

A Fool for a Client? Be More Self-Aware

By | May.13.15 | 1 Comment

“She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won’t stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to …Continue reading »


Business Development

Five Opportunities to Turn Gossip into Money

By | Apr.30.15 | 1 Comment

Even in the biggest cities, the legal community can be surprisingly small. Within a practice area everybody seems to know everybody else. Walk down your city’s legal Main Street or hang out at the courthouse, …Continue reading »


Partner Tip

You’re a Service, Not a Product: Act the Part and Market Right

By | Apr.14.15 | No Comments

Apple does something amazing. Of course, they do a lot of amazing things as they weave their technology into our personal and professional DNA, but they’ve nailed one thing for sure: the services side of …Continue reading »


Web-Based Client Portals: Benefits to Clients

By | Nov.20.14 | No Comments

In the first post in this series, attorney and MyCase Director Nicole Black introduced the concept of law practice management software platforms with built-in client portals. In part two, she outlined the benefits that web-based client portals offer …Continue reading »