Client Service


Mastering Client Care

Transforming the Needy Client

By | Dec.04.13 | 2 Comments

The needy client is a multifaceted and challenging customer, usually driven by the forces of overwhelming anxiety. Although they appear in different guises, your rudimentary needy [...]

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CLIENT INTAKE TIPS

Losing New Clients to Your Jaded Attitude?

By | Sep.25.13 | No Comments

After a certain amount of time on the front lines answering intake phone calls, you and your staff can become jaded and insensitive to callers looking for a lawyer. This is common [...]

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Your Clients

What Do Clients Want? It’s Screamingly Obvious

By | Aug.27.13 | 1 Comment

I suppose there are still lawyers and law firms out there asking themselves the question: “What is it that clients want?” Some of them continue to invest a substantial amount o[...]

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Nothing But The Ruth!

What’s Your Law Firm’s Red Velvet Rope Policy?

By | Aug.20.13 | No Comments

When I hear the phrase “red velvet rope,” I picture a Studio 54-esque scene with a line of people outside of a night club who are either on the VIP list or hoping they're hot e[...]

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Practice Tools

What Entrepreneurs Expect from Their Lawyers

By | Aug.14.13 | No Comments

As the world moves faster (and it does, doesn't it?), you have to move faster, too, not only to keep up, but to amaze and astound your clients in a highly competitive field. While [...]

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Five Roadblocks That Can Repel a Good Client

By | Jun.28.13 | 5 Comments

Recently, I needed a lawyer while out of state. I knew enough to know the law was different there — and that I was definitely going to need some expert advice. I also know more [...]

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