Client Service


Losing New Clients to Your Jaded Attitude?

By | Sep.25.13 | No Comments

After a certain amount of time on the front lines answering intake phone calls, you and your staff can become jaded and insensitive to callers looking for a lawyer. This is common and natural. It …Continue reading »

Your Clients

What Do Clients Want? It’s Screamingly Obvious

By | Aug.27.13 | 1 Comment

I suppose there are still lawyers and law firms out there asking themselves the question: “What is it that clients want?” Some of them continue to invest a substantial amount of money and time in …Continue reading »

Nothing But The Ruth!

What’s Your Law Firm’s Red Velvet Rope Policy?

By | Aug.20.13 | No Comments

When I hear the phrase “red velvet rope,” I picture a Studio 54-esque scene with a line of people outside of a night club who are either on the VIP list or hoping they’re hot …Continue reading »

Practice Tools

What Entrepreneurs Expect from Their Lawyers

By | Aug.14.13 | No Comments

As the world moves faster (and it does, doesn’t it?), you have to move faster, too, not only to keep up, but to amaze and astound your clients in a highly competitive field. While it …Continue reading »

Five Roadblocks That Can Repel a Good Client

By | Jun.28.13 | 5 Comments

Recently, I needed a lawyer while out of state. I knew enough to know the law was different there — and that I was definitely going to need some expert advice. I also know more than …Continue reading »


Secret Shopping Your Law Firm

By | Jun.19.13 | 2 Comments

With so many balls in the air, it’s easy for lawyers to get caught up in the day-to-day minutiae of the practice. But taking an occasional step back to check your practice’s pulse and really …Continue reading »

The Friday Five

Five Ways to Surprise Your Clients (In a Good Way)

By | May.31.13 | 4 Comments

It’s so comfortable to tell yourself all your clients want is for you to efficiently complete the matter, give them the bill and get out of the way. Comfortable for you, but not quite true. …Continue reading »

Differentiate Yourself

Client Service: Happy Clients Can Set Lawyers Apart

By | May.14.13 | 1 Comment

It’s not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice’s reputation. …Continue reading »

Managing a Law Practice

They Had Relations: Five Tips for Better Client Communications

By | Apr.25.13 | 8 Comments

Other people talk about the classic maxim that people should “know, like and trust” you—or something like that—and that gets you business. I’ve heard it attributed to Dale Carnegie; and it must appear in some …Continue reading »

The Friday Five

Five Ways to Improve Client Communication

By | Mar.29.13 | 3 Comments

A shocking number of ethics complaints stem from a very simple problem: lawyers not communicating with their clients. Clients pay for our time and effort, and they deserve to hear from us. Plus, our ethical …Continue reading »