Client Service

Practice Tools

What Entrepreneurs Expect from Their Lawyers

By | Aug.14.13 | No Comments

As the world moves faster (and it does, doesn't it?), you have to move faster, too, not only to keep up, but to amaze and astound your clients in a highly competitive field. While [...]

Continue reading »

Five Roadblocks That Can Repel a Good Client

By | Jun.28.13 | 5 Comments

Recently, I needed a lawyer while out of state. I knew enough to know the law was different there — and that I was definitely going to need some expert advice. I also know more [...]

Continue reading »


Secret Shopping Your Law Firm

By | Jun.19.13 | 2 Comments

With so many balls in the air, it’s easy for lawyers to get caught up in the day-to-day minutiae of the practice. But taking an occasional step back to check your practice's puls[...]

Continue reading »

The Friday Five

Five Ways to Surprise Your Clients (In a Good Way)

By | May.31.13 | 3 Comments

It's so comfortable to tell yourself all your clients want is for you to efficiently complete the matter, give them the bill and get out of the way. Comfortable for you, but not qu[...]

Continue reading »

Differentiate Yourself

Client Service: Happy Clients Can Set Lawyers Apart

By | May.14.13 | 1 Comment

It’s not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that trul[...]

Continue reading »

Managing a Law Practice

They Had Relations: Five Tips for Better Client Communications

By | Apr.25.13 | 7 Comments

Other people talk about the classic maxim that people should "know, like and trust" you—or something like that—and that gets you business. I’ve heard it attributed to Dale Ca[...]

Continue reading »