Client Service

Nothing But The Ruth!

What’s Your Law Firm’s Red Velvet Rope Policy?

By | Aug.20.13 | No Comments

When I hear the phrase “red velvet rope,” I picture a Studio 54-esque scene with a line of people outside of a night club who are either on the VIP list or hoping they're hot e[...]

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Practice Tools

What Entrepreneurs Expect from Their Lawyers

By | Aug.14.13 | No Comments

As the world moves faster (and it does, doesn't it?), you have to move faster, too, not only to keep up, but to amaze and astound your clients in a highly competitive field. While [...]

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Five Roadblocks That Can Repel a Good Client

By | Jun.28.13 | 5 Comments

Recently, I needed a lawyer while out of state. I knew enough to know the law was different there — and that I was definitely going to need some expert advice. I also know more [...]

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Secret Shopping Your Law Firm

By | Jun.19.13 | 2 Comments

With so many balls in the air, it’s easy for lawyers to get caught up in the day-to-day minutiae of the practice. But taking an occasional step back to check your practice's puls[...]

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The Friday Five

Five Ways to Surprise Your Clients (In a Good Way)

By | May.31.13 | 3 Comments

It's so comfortable to tell yourself all your clients want is for you to efficiently complete the matter, give them the bill and get out of the way. Comfortable for you, but not qu[...]

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Differentiate Yourself

Client Service: Happy Clients Can Set Lawyers Apart

By | May.14.13 | 1 Comment

It’s not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that trul[...]

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