Website Marketing

Three Need-To-Knows About Website Legal Agreements

By | Jun.30.15 | No Comments

If you have clients that do business online, you most likely have been called upon to prepare various website legal agreements. Depending on the website, you may be drafting Terms of Use, Privacy Policies, or …Continue reading »

Give Your Client a Hand

It’s Complicated: Respect Client Schedules and Language Needs

By | Jun.29.15 | 1 Comment

In “Accommodating Clients with Special Needs,” we talked about steps you can take to provide superior service to older adults and people with disabilities. But “special needs” can also apply to clients who are full-time caregivers or busy working …Continue reading »

Digital Dictation Tips

Be More Productive with Digital Dictation 

By | Jun.17.15 | No Comments

In “Getting Things Done,” productivity guru David Allen says dictation is one way to get what’s in your head out, and make it useable. I agree. Dictation can help get more stuff done with less effort. …Continue reading »

Give Your Client a Hand

Accommodating Clients with Special Needs

By | Jun.15.15 | 3 Comments

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by …Continue reading »

Curmudgeon's Perspective

A Matter of Trust: Can They Work as a Team?

By | Jun.09.15 | No Comments

“I don’t think this is going to work.” Judith slouched in the chair opposite my desk. “I mean, I don’t know if I can trust her.” I understood. One of our firm’s high-powered litigators, Judith was …Continue reading »

Social Media Marketing

Use Storytelling to Bring Your Message Alive

By | Jun.08.15 | No Comments

Your clients are paying attention. They are threading together moments of interest, forming ideas and opinions about you, your practice and your place in their world. And the primary focus of this attention is social …Continue reading »

Practice Management

Sharing Bad News with the Office

By | Jun.04.15 | 1 Comment

No one likes to deliver bad news. But things happen, and when they do it’s important to let those around you know. In your law office, failing to share bad news at the appropriate time …Continue reading »

Get to the Point

How to Clean Up Your Writing

By | May.27.15 | 4 Comments

Maybe you’ve read the stories about the candidate who wasn’t hired because of spelling errors in the resumé. Or the firm that lost the bid in response to a request for proposal because of grammatical …Continue reading »

Decision-Making Skills

Helping Others to Choose Well

By | May.19.15 | 1 Comment

An important client texts you for advice on a critical decision, apologizing that circumstances don’t permit a better means of communication. You can’t see or hear each other, and time is of the essence. The …Continue reading »

Curmudgeon's Perspective

A Fool for a Client? Be More Self-Aware

By | May.13.15 | 1 Comment

“She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won’t stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to …Continue reading »