Communicating


Client Service

Think Like a Client: Mind the Gap

By | Sep.16.14 | No Comments

“That’s why we have lawyers. They study a language for three years, and they learn it, and it’s a language that if a normal person read it, they’d have a stroke.”  —[...]

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Get to the Point

Three Tips for Better Client Status Reports

By | Sep.09.14 | 1 Comment

Ethics rules require you to keep your client informed (see ABA Rule of Professional Conduct 1.4). The client’s guidelines may require interval and event reporting. But sometimes[...]

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Get to the Point!

Avoid Clichés? As If!

By | Aug.07.14 | 2 Comments

Teddy Snyder’s post of August 7, 2014 was published with the editorial addition of language Teddy would not have used. We regret the oversight and provide the corrected post here[...]

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Writing Tips from Gary Kinder

Words Matter: Writing the First Three Sentences

By | Aug.05.14 | 2 Comments

Lawyer, writer and writing instructor Gary Kinder wants lawyers to get to the point quickly in their communications with clients. “Too often lawyers write a letter to the clien[...]

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The Friday Five

Five Tips for Making Positive Connections

By | Aug.01.14 | No Comments

We all have habitual ways of relating to other people, and chances are your habits haven't changed much over the years. So ask yourself, does the way you communicate and behave fos[...]

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Writing Tips from Gary Kinder

Words Matter: Ways to Unmuddle Your Prose

By | Jul.17.14 | 6 Comments

In their written communications, lawyers need to use the right words and the right number of words in the right way. If you circumvent your content, malign your meaning, dangle you[...]

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