Communicating


The Friday Five

Five Questions to Ask a New Client

By | Oct.17.14 | 3 Comments

It’s one of the fundamentals they drummed into you in law school: It is your job to know the answers. That’s why clients seek your help, right? How you prove you are smart, and why …Continue reading »


To Quote or Not to Quote: Either Way, Check Your Source

By | Oct.14.14 | 2 Comments

The Internet is awesome. It’s also horrible. It’s the greatest timesaver in human history (okay, maybe air travel, but it’s up there). It’s also the biggest time-suck. With so much information and so many resources …Continue reading »


The Friday Five

Words for Friends: 5 Ways to Grab Attention Online

By | Oct.10.14 | No Comments

If you want people to notice you online, it doesn’t take a marketing genius to know it’s all about the visuals — a photo, infographic or video will out-pull your wall of words every time. (A photo of you will help, too.) We’re not …Continue reading »


Lawyering Skills

The Ultimate Answer to Tough Questions

By | Oct.07.14 | 2 Comments

I still remember my first day in torts class. Old man river, my respectable professor, called on me to analyze an opinion from some archaic case. “Ms. (unfortunately easy-to-pronounce maiden name), is this paragraph law or …Continue reading »



The Friday Five

Five Ways to Make Speaking Engagements Pay Off

By | Sep.19.14 | 1 Comment

Let’s say you’ve been invited to speak at the annual meeting of a group of not-for-profits next month. Specifically, they want to know what, if anything, they should be worrying about relative to your specialty …Continue reading »


Client Service

Think Like a Client: Mind the Gap

By | Sep.16.14 | No Comments

“That’s why we have lawyers. They study a language for three years, and they learn it, and it’s a language that if a normal person read it, they’d have a stroke.”  — Lewis Black on reading your …Continue reading »


Get to the Point

Three Tips for Better Client Status Reports

By | Sep.09.14 | 1 Comment

Ethics rules require you to keep your client informed (see ABA Rule of Professional Conduct 1.4). The client’s guidelines may require interval and event reporting. But sometimes it feels like nobody on the other end is reading …Continue reading »


Get to the Point!

Avoid Clichés? As If!

By | Aug.07.14 | 2 Comments

Teddy Snyder’s post of August 7, 2014 was published with the editorial addition of language Teddy would not have used. We regret the oversight and provide the corrected post here. Here’s one for the books. You …Continue reading »


Writing Tips from Gary Kinder

Words Matter: Writing the First Three Sentences

By | Aug.05.14 | 2 Comments

Lawyer, writer and writing instructor Gary Kinder wants lawyers to get to the point quickly in their communications with clients. “Too often lawyers write a letter to the client and won’t tell them the answer to the …Continue reading »