Communicating


Client Service

Six Ways to Elevate Your Client Satisfaction Game

By | Oct.27.15 | No Comments

We smiled when we read the name of Diana Stepleton’s upcoming session at this year’s MILOfest: “Hugging Your Clients.” Client service is one thing, but making your clients feel they have been hugged is something …Continue reading »


Media Relations

How to Make a News Release Work

By | Oct.19.15 | No Comments

First, let’s get some terms straight. These days, journalism schools are teaching students that a “press release” should be called a “news release.” Last time I heard, television, radio, cable and the Web don’t use …Continue reading »


Get to the Point

Specificity Avoids Calendar Calamities

By | Oct.06.15 | No Comments

“Your Honor, this is a motion to vacate the most recent order and request for rehearing. Unfortunately, our failure to appear was caused by a calendaring error in our office.” How embarrassing. Yet, “calendaring” or “docketing” …Continue reading »


Public Relations

Acing the Interview: How to Behave With the News Media

By | Sep.21.15 | No Comments

What’s the secret to being a great interview? Typically, of course, you have to deliver a real, relevant story “of high consumer interest” to get the news media to pay any attention to you at …Continue reading »


Client Relations

Put Something Paperless in the Holiday Post

By | Sep.16.15 | No Comments

As the holidays approach, a smart lawyer begins to ponder greeting cards for clients and contacts. This year, an electronic greeting may be your best bet to impress without spending a bundle. Don’t worry, it’s no …Continue reading »


Get to the Point

Stop Using Squishy Language

By | Sep.08.15 | No Comments

“One of the only”: the ambiguous phrase that keeps popping up. I don’t know what this means — and neither do your readers. A recent newspaper story about Martha Stewart’s sale of her brand quoted a …Continue reading »


The Court's Secret Music

Speaking Lessons from the Supreme Court

By | Sep.02.15 | No Comments

Although it isn’t something I freely admit to my friends outside the legal world, I can share with you how much fun I routinely have on Oyez.org, the Supreme Court media site. (Oyez.org is part …Continue reading »


Body Language

Convert ‘Resting Bitch Face’ to ‘Neutral Alert’

By | Aug.10.15 | 2 Comments

Last week The New York Times brought the pop culture term and Internet meme “resting bitch face” (RBF) to the mainstream media with “I’m Not Mad. That’s Just My RBF.” Lots of discussion has ensued about …Continue reading »


The Friday Five

Guest Blogging: Five Ideas for Lawyers

By | Aug.07.15 | No Comments

Guest blogging? You are probably saying to yourself that you write enough as it is, and you couldn’t possibly take on another assignment. (And I feel your pain!) You spend most days creating documents and …Continue reading »


Easy as 1-2-3

Beware the 4 Most Dangerous Outlook Features

By | Jul.29.15 | No Comments

Lurking in the shadows of your email routine are dangerous features that could jeopardize your law practice. Here are four that trip up even seasoned Microsoft Outlook users. 1. Auto-Complete You probably use the Auto-Complete feature every day, …Continue reading »