Communicating


Social Media Marketing

Use Storytelling to Bring Your Message Alive

By | Jun.08.15 | No Comments

Your clients are paying attention. They are threading together moments of interest, forming ideas and opinions about you, your practice and your place in their world. And the primary focus of this attention is social …Continue reading »


Practice Management

Sharing Bad News with the Office

By | Jun.04.15 | 1 Comment

No one likes to deliver bad news. But things happen, and when they do it’s important to let those around you know. In your law office, failing to share bad news at the appropriate time …Continue reading »


Get to the Point

How to Clean Up Your Writing

By | May.27.15 | 4 Comments

Maybe you’ve read the stories about the candidate who wasn’t hired because of spelling errors in the resumé. Or the firm that lost the bid in response to a request for proposal because of grammatical …Continue reading »


Decision-Making Skills

Helping Others to Choose Well

By | May.19.15 | 1 Comment

An important client texts you for advice on a critical decision, apologizing that circumstances don’t permit a better means of communication. You can’t see or hear each other, and time is of the essence. The …Continue reading »


Curmudgeon's Perspective

A Fool for a Client? Be More Self-Aware

By | May.13.15 | 1 Comment

“She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won’t stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to …Continue reading »


Communication Skills

Ladies and Gentlemen! Watch Your Language at Trial

By | May.12.15 | 3 Comments

It happens. You end up with a jury that is all one gender. That was the case in the trial of George Zimmerman, accused of second-degree murder in the death of Trayvon Martin. Six women …Continue reading »


Email Management, Part 2

Two (More) Dangerous Outlook Features for Lawyers

By | Apr.28.15 | No Comments

Just because nearly everyone knows how to send email doesn’t mean they use it well. In my previous post (“Most Dangerous Outlook Features for Lawyers“), I showed you two frequently used Outlook features that trip up even …Continue reading »


Email Management, Part 1

Most Dangerous Outlook Features for Lawyers

By | Apr.22.15 | 2 Comments

Of all the Microsoft Office applications in law offices, Outlook is hands-down the most frequently used. After all, who doesn’t need to handle email every day? But lurking in the shadows of your email routine …Continue reading »


Get to the Point

Dictionary Betrayal

By | Mar.23.15 | No Comments

Of course you use a dictionary when you don’t know the meaning of a word. But you might have to pay attention to context to figure out which definition applies and whether it’s the right …Continue reading »


Get to the Point

A Roman Walks Into a Bar

By | Feb.23.15 | No Comments

A Roman walks into a bar and tells the bartender, “I’d like a martinus.” The bartender says, “You mean a martini.” “No,” says the Roman, “I only want one.” English is a funny language — in …Continue reading »