People Management


Dull Marketing Copy? How to Manage the Editing Process

By | Nov.12.15 | 1 Comment

Writing and editing marketing copy — for a brochure, proposal, website, whatever — can be a high-wire act. If there’s more than one lawyer in your practice, you know it’s true: Make editing a group …Continue reading »

A Curmudgeon's Perspective

Experience Is the Best Teacher

By | Oct.01.15 | No Comments

When it was all over, I took a few days off. When I returned, the managing partner wanted to see me. I entered his office ready to be fired. It was the first big case …Continue reading »


Honing Your Humility: An Antidote for Big Egos

By | Sep.09.15 | No Comments

I often begin leadership workshops by asking this question: What do you most look for and admire in a leader, someone whose direction you would willingly follow? What one word would you use to describe …Continue reading »

The Friday Five

How to Give Tough Feedback

By | Sep.04.15 | 1 Comment

I once worked with a midlevel manager who, when advised of someone’s shoddy work or bad behavior, would inevitably respond with a simple, “Okay, I’ll tell her.” And that was exactly what he would do: …Continue reading »

Curmudgeon's Perspective

The Lawyer Who Liked to ‘One-Up’

By | Aug.27.15 | 1 Comment

“I never seem to get it right enough with him,” Sara told me, as she expressed her frustrations about being on Terry’s case team. “He always has to do it better than me.” I nodded. Terry was an …Continue reading »

Practice Management

Sharing Bad News with the Office

By | Jun.04.15 | 1 Comment

No one likes to deliver bad news. But things happen, and when they do it’s important to let those around you know. In your law office, failing to share bad news at the appropriate time …Continue reading »

Ask the Experts

Can You Be a Better Boss?

By | Feb.25.15 | No Comments

Question: From a firm administrator’s perspective, what could a lawyer do to be a better boss? Sharon Abrahams: Lawyers are saddled with one of the most important jobs related to the supervision of their administrative staff: providing …Continue reading »


Ways Support Staff Makes Your Bacon

By | Dec.08.14 | 7 Comments

My wife is about a million times smarter than I am. (No … 100 billion.) For my money, that’s the recipe for a successful marriage. I’m a lawyer; she’s a legal assistant. We don’t work together, though — because that would …Continue reading »

Curmudgeon's Perspective

Senior Staff Performance — It’s Been a Long Time

By | Nov.11.14 | No Comments

I hired Pat over 30 years ago, and she has worked either with me or in association with me ever since. She never was a great legal secretary, but she’s reasonably bright, loyal and, for …Continue reading »

How to Handle Disagreements in the Law Office

By | Oct.01.14 | No Comments

Question: Do you have any recommendations for dealing with disagreements between co-workers? I don’t mean just staff. Sometimes it is even an issue among the lawyers in our firm. What’s the best way to get …Continue reading »