It may seen that Zoom and Teams meetings have made dial-in conference calls obsolete — but conference calls still have a place, and, like their video counterparts, they are still annoying. But conference calls, whether conducted by phone or are not relics of the before times, but they still have a place.
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I once sat through a two-hour conference call listening to someone’s very loud grandfather clock chime every quarter hour. A friend participates in a monthly call with roughly 250 people at 27 different locations around the country—many are emergency responders. Think about the impact of just one unmuted departing siren on the progress of that call. Then there’s the excruciating first conference call with a new volunteer leader where a dozen people dialed in to lurk, but no one else spoke, not a one, unless directly addressed (at which point they deftly deferred to another—absent—party).
We all have our own inane conference call stories. It seems a medium designed for the ridiculous and irritating and fraught with, well, stupidity. Whether by audi, video or web, our behavior seems impervious to basic common sense.
So let’s get some simple rules on the table and see if we can’t clean up our acts.
Rules for Better Conference Call Conduct
Come prepared
It’s just like any other meeting. Even if you are in your office and free to rummage through file cabinets and cruise the Internet for crossword answers. Don’t. People on the other ends of the call deserve your full and involved attention.
Find a quiet place
I know, I know … one of the great things about cell phones and Zoom calls is that you can do business from anywhere. But that doesn’t mean that you should participate from the Fort Worth Fat Stock Show and Rodeo. Find a room away from barking dogs, crying babies and construction noise and then close the door.
And if that was your grandfather clock, please turn off the chime for the duration of the call.
Use the mute button
The mute button is a wonderful thing. Use it when you are not speaking. That way, if you must eat, drink, chew or yell at a colleague while you’re on the call, you can make sure you aren’t sharing the experience with the others. But remember to unmute once you’re finished or you’ll find that you’ve just carefully shared a brilliant idea with … no one.
If you are on the phone, don’t use the hold button unless you are DEAD certain that your phone system won’t then play music.
Talk
Facial expressions may work on video calls (we wouldn’t count on it), but they won’t work on a conference call. Obviuously. If you want people to know what you’re thinking, you’re going to have to say so. And if your group is like the volunteer group above, please give that poor leader a hand by facilitating discussion. The good karma will make it worth your while.
If you worry about interrupting a speaker, make use of the chat feature on video platforms to ask questions, to provide links to resources or to support speakers. Resist using chat features for side conversations or snark — you’re not passing notes in study hall.
Use a good phone, or headset, or camera, or microphone, or …
You know it’s true. While you may hear or see everyone else just fine, if you come through crackly or broken, you run the risk of being ignored or, worse, irritating people. Take the time to test your connection if you are on video, and replace your old headset if you are on a call.
Introduce yourself before speaking the first time.
Then say your name before speaking each time after that. (Unless you’re the only guy on an all girl call or vice versa.) Obviously the other people can’t see you. And that means they won’t be able to take cues from your body language, either. It may seem redundant, but do this on video calls too. Remember, not everyone has their eyes glued to the screen, and you can’t control the viewer settings on others’ devices.
Be brief. Don’t speak over others. And avoid side conversations or conversations that exclude others with insider talk.
Use the handset, please!
Okay, this is a pet peeve. But surely I’m not alone. When you pop the phone into speaker mode, lean back and put your feet up, it may be a lot more comfortable for you, but it makes you sound a) pompous, b) as if you are shouting, c) like you think you are more important than everyone else on the call, or d) all of the above. Why risk it?
Speak up
Whether you are running the meeting or someone else is, you can help things along by simply saying so when something disruptive is going on. If someone is tapping a pencil on their desk or shuffling papers near the mouthpiece and it interferes with the call, just say so. Wouldn’t you be embarrassed if it was you unknowingly making offensive noises each time you moved in your leather chair and no one told you?
