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Client Service

quiet firing
Quiet Firing: Signs Your Client’s Job Is at Risk

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Faye Riva Cohen - February 26, 2024
Walking in Your Client’s Shoes

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Sally J. Schmidt - February 22, 2024
law firm call-answer process
Who’s Answering Your Phones? 3 Tips to Improve Your Law Firm’s Call-Answer Process

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - February 9, 2024
avoid annoying in-house counsel
How to Avoid Annoying In-House Counsel With Your Tech

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Rachel Bailey - January 10, 2024
client service excellence
Three C’s of Client Service Excellence

What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.

Zana Tomich - November 2, 2023
family law practice
8 Tips for Growing Your Family Law Practice While Keeping Your Sanity

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Margaret Klaw - May 24, 2023
good phone call protocol
Five Ways to Dial Up Your Phone Game

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Chris DeMatteo - April 7, 2023
client visits
How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - February 24, 2023
client satisfaction surveys
Client Satisfaction Surveys: Five Quick Questions to Ask

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...

Ray Gross - February 20, 2023
law firm client service
Client Service: Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2023
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