Client Service

How do you maximize productive time while ensuring everyone contacting you receive a responsive, personal experience? The answer lies in virtual receptionists and live chat.

Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

Julie Savarino | If your law firm has neglected online marketing since the pandemic, here are smart tips to turn it around.

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

A critical aspect of any firm's marketing strategy is understanding how you are perceived by clients. Interviews with your most important clients' key decision-makers will give you that information and more.

Content fatigue is a real thing in good times and in bad. Try Julie Savarino's pointers on making sure your communications are well received.

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

Roy Ginsburg | There is much more to this COVID-19 situation than remote work. If you practice in the solo and small firm world, here’s my take on a few other important things to consider in the pandemic age.

Things are changing so rapidly that we can’t lose sight of the need to adapt our marketing strategies. Here are Jay Harrington's legal marketing principles to keep in mind during the COVID-19 pandemic.