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Calming Down an Angry Client

You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn't. You should just let it go to voicemail, pack up your laptop and go home. “What the bleep is this?” are the first words you hear. It’s your client. The one for whom you’ve worked like a dog, around the clock, for the past two weeks. It seems this month’s bill has arrived and he’s in flames! Now what? Here's advice on maintaining control of the situation.

December 13, 2010 0 3 0