The Elephant in the Office

Some years back, I worked in an office where the boss was obsessive about how callers were greeted on the phone. Then a new receptionist was hired who just could not get the phrasing to his liking—no matter how hard she tried or how many well-meaning colleagues tried to coach her through it. It got so bad that the rest of us would jump to beat her to the phones—because that seemed easier than dealing with what had become the proverbial "elephant" in the office. So, how many elephants are hiding in plain sight at your office?

Originally published July 18, 2011 0 1