It's true, of course, that very few people come even close to using all of the features in the software they own. We learn only enough to get by, with perhaps a couple of extra nifty tricks so we can feel smug. Then we tell ourselves we'll do some extra training ... next month. Meantime, we Google for answers and troll the online help forums when we get stuck. But what do we do when the software just won't do what we want it to do? Enter the world of add-ons—those nifty little utilities that customize the programs we use every day, like Microsoft Office.Originally published March 30, 2012
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