The cloud offers lawyers unparalleled software-as-a-service (SaaS) resources to manage their practices, organize documents and communicate with clients—but it can also blur the bright-line ethics rules. To safeguard the integrity of files in the cloud, you must think critically and creatively about the ethical and practical implications of using SaaS providers. State bar ethics opinions haven't kept pace with the issues. So for now, you have to devise your own strategy to keep out of trouble. Here's a set of guidelines regarding SaaS Service Level Agreements (SLAs) to help you do just that.
Originally published April 19, 2012
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