You know your tech support folks love you. We really, really do. But sometimes…. Yes, sometimes we do go back to our offices, close the door gently and weep quietly at the thought of how much more quickly and efficiently we could have helped you if you’d just let us. Other times we close our door not so gently and gnash our teeth in frustration at how just a smidgeon of judicious self-help would have allowed you to get right back to work without waiting for us to swoop in and save the day. Which could have then allowed us to help someone with an issue that couldn’t be resolved without tech assistance.
Originally published May 29, 2012
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