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Things Lawyers Hate to Hear Their Clients Say—and How to Respond

Wrapping up an Attorney at Work week devoted to "This Business of Clients," Edge International's Gerry Riskin takes on the tough one: How to respond to the awkward, infuriating, soul-sucking questions you occasionally get from clients. You know the ones—sometimes they're so astonishingly rude or silly you want to re-evaluate your career choice. No need for that! Gerry suggests some great ways to respond that can turn a challenge into a win-win. ...

June 15, 2012 0 1 0