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Step into Your Client’s Shoes

I learned everything I ever need to know about client service the first time I closed a deal on my own. I was a young client, anxiously micro-managing a negotiation that my outside counsel (whom I’ll call Steve) could have mastered in his sleep. One night, after we had reviewed the negotiation strategy with the team (yet again!), Steve called me directly and said ...

June 26, 2012 0 2 0