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Finding a Cure for the Client Experience

Many clients behave like their lawyers are doctors. They only visit us when they face serious problems that require an expensive and time-consuming fix. They are unhappy when they walk in, mad that they are there in the first place, mad that they didn’t come sooner—and mad when you tell them what it will cost for you to fix their legal problem. What does it mean when you experience this situation with a client? Well, it’s likely the client is telling you that lawyers suck. ... READ MORE

Originally published February 28, 2013
Last updated April 19, 2018
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