A shocking number of ethics complaints stem from a very simple problem: lawyers not communicating with their clients. Clients pay for our time and effort, and they deserve to hear from us. Plus, our ethical obligations require that we be in touch. So, beyond it being bad business to ignore a client, it can be very bad for your career if disgruntled clients complain to the bar. To deliver great service and create positive client relationships, take the following simple steps to improve communications. ... KEEP READINGOriginally published March 29, 2013
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