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Some people always know exactly what to say. When words fail the rest of us, these people deliver the smooth segue, the clever comeback, the perfect parting shot. How do they do it so effortlessly? Maybe they've taken a page from Patrick Alain. In The Manager's Phrase Book, Alain has collected thousands of ready-to-use conversation starters, questions, admonitions, motivators—and some put-downs—aimed at helping you communicate more confidently. You might scoff at the idea of using canned phrases, but who couldn't use a little communications coaching when searching for the right thing to say. ... READ MOREMay 10, 2013 0 0 0