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After a certain amount of time on the front lines answering intake phone calls, you and your staff can become jaded and insensitive to callers looking for a lawyer. This is common and natural. It can also cost you tens of thousands of dollars in unrealized revenue if an inability to consistently qualify callers means you are losing new clients you almost had. When taking call after call discussing plight, strife and suffering, a form of “vicarious traumatization” (VT) can occur. ... READ MORESeptember 25, 2013 0 0 0