envelope

Get more Attorney at Work!

Sign up for our free newsletter.

x

All fields are required. By signing up, you are opting in to Attorney at Work's free practice tips newsletter and occasional emails with news and offers. By using this service, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.
ROI Calculator

BLOG

Virtual Practice

Losing New Clients to Your Jaded Attitude?

After a certain amount of time on the front lines answering intake phone calls, you and your staff can become jaded and insensitive to callers looking for a lawyer. This is common and natural. It can also cost you tens of thousands of dollars in unrealized revenue if an inability to consistently qualify callers means you are losing new clients you almost had. When taking call after call discussing plight, strife and suffering, a form of “vicarious traumatization” (VT) can occur. ... READ MORE

September 25, 2013 0 0 0