When Clients Get Angry About Results

In her new Attorney at  Work series on mastering client relations, attorney Ryan Sullivan has advice for solving the toughest client issues and communications problems. With a smile. Sad truth: Nobody wins all the time. And in the legal business no shiny ribbons or golden trophies are doled out to "participant." While we’re big girls and big boys able to intellectualize the potential for an unfavorable outcome, often our clients do not share our levelheadedness. When things go wrong, some start looking for someone to blame. Here are five tips to prevent or (if need be) alleviate a client's anger over a not-so-happy ending. ... READ MORE

Originally published November 7, 2013
Last updated June 3, 2014
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