The Welcome Mat

First Client Meeting: Is Yours a Welcoming Law Office?

Does your practice project a welcoming image — or are you sending a different message to prospective clients? In his "Welcome Mat" series, Oklahoma attorney Noble McIntyre offers tips on creating a welcoming law office — from telephone etiquette to office design to the people on the front line. Below: Some dos and don'ts for reception areas and conference rooms. So you've had a promising initial phone call with your prospective client. Chances are your next interaction will be a meeting at your law office. Look around. Does your firm’s physical environment reinforce your brand and convey the identity you want it to? For example, is your firm large and growing? Small and planning to stay that way? Your reception area and conference room will set the tone for how clients perceive your practice, especially at that first meeting. READ MORE

Originally published March 25, 2014
Last updated May 3, 2021
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