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Friday Five Trending

Trending: Client Service

What’s the biggest predictor of a law firm’s success? Hint: It’s not the firm’s bottom line. The No. 1 thing impacting a firm’s long-term viability is client satisfaction. Several articles over the past month highlighted the need for firms to get and stay focused on client service — with issues ranging from core values and new ways of working, to proactive communications and providing a high level of customization. Let's take a look. ... READ THE REST

Originally published July 25, 2014
Last updated June 1, 2020
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