In "Accommodating Clients with Special Needs," we talked about steps you can take to provide superior service to older adults and people with disabilities. But "special needs" can also apply to clients who are full-time caregivers or busy working parents, or who speak English as a second language, or no English at all. When you step into your clients’ shoes and identify issues that make it difficult for them to work with you, you’re demonstrating your commitment and respect for them. It's good for them and good for you, too. ... READ THE RESTOriginally published June 29, 2015
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