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Will Your Client Show Up?

Upon factoring together the number of appointment-based businesses and the average no-show rate across all industries, I estimate the American economy loses at least $66 billion each year due to missed appointments. You’ve likely seen how no-shows can hurt your law firm’s bottom line. So how can you make sure people stick to their appointments? While ending no-shows entirely is unlikely, there are tactics you can use to increase the likelihood your clients will show up — and that they show up on time. The key? Automate. ... READ THE REST

Originally published February 29, 2016
Last updated February 18, 2020
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