“We can surely do better,” read the last line of the email. “What the hell does that mean?” asked Margaret. The young associate had just helped win a big case, and she was reading a "thank you for your efforts" email from the lead partner to the supporting team. Based on the tone of the email, it was hard to determine whether the last phrase was meant to encourage or scold.
Originally published May 9, 2016Sign up for our free newsletter.