In Part 1 of "Purge Toxic Clients," we walked through how to identify a bad client. Today, having identified them, let's look at how to actually end the relationship. When ending a client relationship, you have three goals: 1) Politely explain the situation; 2) Be professional — you never know where people will be five, 10 or 15 years in the future; and 3) set clear expectations of what to expect from you next.
Originally published July 14, 2016Sign up for our free newsletter.