upset client

What You Don’t Know CAN Hurt You

I’m often reminded of a situation that happened several years ago. I was sitting in a building lobby killing time before an appointment. In the lobby was a small coffee shop. The line was long — out the door. The dutiful employee was making lattes and mochas as fast as he could but many people would walk up to the shop, assess the line and leave. I always imagined that the owner would look at his books at the end of the month and think things were going well and he certainly didn’t need another employee. But did he ever consider the business he wasn’t getting?

January 19, 2017 0 1 0

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