Track These Performance Metrics to Improve Client Relations

Corporate clients are increasingly savvy about performance metrics — often more so than the lawyers whose work product is being measured. Many lawyers are unaware of the categories and parameters clients are using to evaluate them. And unless you have a particularly candid relationship with your client, you are likely in the dark about how your firm compares to counsel your client may retain in other jurisdictions. Here are common performance metrics categories clients use to analyze attorney efficiency and effectiveness — and ways you can self-audit.

May 2, 2017 0 2