Futures Week
The Future of Client Service
By Nathaniel Slavin | Sep.26.16 | No Comments
As always, this year’s Futures Conference featured a crowd of wonderful speakers with provocative ideas. The theme of the College of Law Practice Management’s 2016 program, “What will Law Look Like in 2026?” brought out some deeply …Continue reading »
Client Feedback
What to Ask in Your Client Interviews
By Linda Hazelton | Sep.08.16 | No Comments
Face-to-face client interviews can cement relationships and open opportunities. In “Why Conduct Client Interviews?” Linda Hazelton explained the “who, what, where and when” of this important tool. Here’s her road map to the types of questions …Continue reading »
The Friday Five
Five Ways to Improve Your Clients’ Experience Today
By Dan Lear | Jul.22.16 | No Comments
Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign. You …Continue reading »
Ask the Experts at LMA
I Want My Law Partner to Cross-Sell Me!
By The Editors | Jul.12.16 | No Comments
Question: How can I get my partner to cross-sell me to some of her great contacts? Adam Severson: I recommend that you give before you get. Often people don’t react well when others come to them …Continue reading »
Happier Clients
Use Soft Skills to Become In-House Clients’ Favorite
By Susan Kostal | Jun.20.16 | 1 Comment
Some of the most well-attended legal marketing panels feature in-house counsel sharing their likes and dislikes. If you’ve gone to more than one, you’ve probably already internalized these maxims: Understand my products and business Communicate matter and budget …Continue reading »
Time Management
15 Minutes of Silence: Bet You Can’t!
By Dustin Cole | Mar.29.16 | No Comments
A while back, the Wall Street Journal ran an article that posed a critical question worth considering. A CEO of a highly successful company was challenged by a friend to sit still for 15 minutes in …Continue reading »
Well Said!
First Time Meeting with a Prospective Client
By Mike O'Horo | Feb.10.16 | No Comments
A prospective client has identified three lawyers whom she believes possess the expertise and standing to solve her problem. The good news is that you’re one of them, and 10 minutes from now she’ll be sitting …Continue reading »
Client Service
Six Ways to Elevate Your Client Satisfaction Game
By Diana Stepleton | Oct.27.15 | No Comments
We smiled when we read the name of Diana Stepleton’s upcoming session at this year’s MILOfest: “Hugging Your Clients.” Client service is one thing, but making your clients feel they have been hugged is something …Continue reading »
Play to Win
Running a Client Team
By Sally J. Schmidt | Oct.26.15 | 2 Comments
Much has been written and said about the value of forming client teams, but a recent conversation made me realize not all lawyers understand what that actually means. I had suggested to a law firm partner …Continue reading »
