Innovation Lessons from Amazon
The “Day 1” Law Firm: Adopt This Jeff Bezos Mantra to Grow Your Practice
By Jay Harrington | Aug.15.17 | 1 Comment
Jeff Bezos has many powerful mantras for his business, but this is one of my favorites: It’s always “Day 1” at Amazon. What he means is that Amazon will never stop being a start-up. It’s a …Continue reading »
Friday Tech Tips
Must-Have Technology for Better Client Service
By Joan Feldman | Jul.28.17 | No Comments
The lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson …Continue reading »
Client Relations
Use Billing Best Practices to Strengthen Client Relationships
By Bill Sowinski | Jul.26.17 | No Comments
Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business …Continue reading »
Billing Tips
Client Won’t Pay: What Are You Going to Do About It?
By Jim Turner | Jul.20.17 | No Comments
You may recall this LexisNexis report: “Law Firm Billing Survey: Collections Conversations Leave Lawyers Uncomfortable.” Duh. In what industry is a “collections conversation” a comfortable thing? The report is three years old, but just as relevant as when the …Continue reading »
Play to Win
Dealing With an Upset Client
By Sally J. Schmidt | Jun.22.17 | 1 Comment
It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. …Continue reading »
Communicating With Clients
Ways to Spruce Up Your Client Intake Process
By Noble McIntyre | Jun.21.17 | 1 Comment
Law firms are busy places, and sometimes the smaller operations are even more chaotic than their large firm counterparts. It’s important to keep that behind the scenes, though. Your clients should see only a well-oiled machine …Continue reading »
Client-Centric CIRSO Method
How Smart Lawyers Solve Problems
By Mary Redzic | Apr.26.17 | No Comments
Attendees at CodeX FutureLaw 2017 were reminded of some obvious but often forgotten lessons of being a lawyer. One is that clients do not understand the law. This seems obvious, right? Well, not really. Lawyers often …Continue reading »
The Friday Five
Client Satisfaction Surveys: Five Quick Questions to Ask
By Ray Gross | Jan.20.17 | 1 Comment
Lawyers often resist the idea of conducting client satisfaction surveys: They don’t believe people will be honest unless they have complete anonymity, and they don’t believe clients will take the time to complete the survey. It’s …Continue reading »
Legal Writing
Break Up the “Conspiracy” by Resolving to Simplify This Year
By Jay Harrington | Jan.04.17 | No Comments
“All professions are a conspiracy against the laity,” said George Bernard Shaw. In the legal profession, the best evidence of a conspiracy is the often impenetrable density and complexity of the law. It’s almost impossible …Continue reading »
