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You At Work

Don’t Just Spray and Pray

Done right, e-mail marketing can be a powerful way to communicate your expertise and care to clients, while strengthening the relationship you already have. But if you’re not careful, your e-mail marketing can also deliver a real sucker punch to ...

Tom Kane - March 1, 2011
Woman and Man with tech in background

A Better Way to Start Your Outlook E-mail Day

What’s the most important e-mail you need to review this morning? It’s rarely what arrived overnight. By default, Microsoft Outlook opens to Inbox, but it doesn’t have to. Instead, you can tell Outlook to start by opening the folder of your ...

Vivian Manning - February 28, 2011
Friday 5

Stress Busters

Sometimes the stress gets so bad you think your head will explode. Oh, we know the feeling. For this week's Friday Five, we've found some terrific resources and ideas for things you can do to get some relief. Relax and check them out.

The Editors - February 25, 2011
T-Rex with open mouth Otto Sorts

Late … Again?

It didn’t matter whether she had asked for the meeting, or how much her secretary or associates cajoled her. Rebecca always arrived late, in a flurry of activity and perfunctory apologies. For most of us, being late is an accident, a mistake or ...

Otto Sorts - February 24, 2011

Managing Up

No one has more impact on the kind of work you do, and the opportunities you receive, than the person you work for—whether a senior partner, group leader or client. Even when you move on, they can make or break future opportunities as a referer ...

Wendy Werner - February 23, 2011

Skype 201: For Your Law Firm

In Skype 101, Lincoln Mead provided a primer on how to get started using the VoIP communications system to talk long distance easily—and cheaply. While many enjoy it for personal use, did you know it can also support a small or medium-sized law ...

Lincoln Mead - February 22, 2011
getting clients title showing three people

An Antidote to Filter Failure

Clay Shirky, Internet expert and author of Here Comes Everybody, says “It’s Not Information Overload. It’s Filter Failure.” Enter Alltop, my personal favorite way to keep on top of everything that I need to be “expert” ...

Merrilyn Astin Tarlton - February 17, 2011

Take a Risk: Trust

Some of the best advice we've heard comes from "Resolutionary" Stewart Levine, who says we need to learn to trust ourselves, move on and stop worrying whether or not we've made a mistake. Even better, he says, learn to trust other people. The ...

Stewart Levine - February 16, 2011

Skype 101: The Basics

Depending who you ask, Skype is a socialist upstart, a Voice Over Internet Protocol service (VoIP), software that runs on everything or an opportunity to support client relationships at a distance. Actually, Skype is almost all of these—with a ...

Lincoln Mead - February 15, 2011
T-Rex with open mouth Otto Sorts

Civil Matters

As I entered my firm’s building the other day, I held the outer door open for several of our young attorneys. When a young woman then turned to hold the inside door open for us, one of the men made a bit of a scene (partly for my benefit, no ...

Otto Sorts - February 14, 2011