The Friday Five


The Friday Five

Five Ways to Improve Your Clients’ Experience Today

By | Jul.22.16 | No Comments

Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign. You …Continue reading »


The Friday Five

A Practice Management Advisor’s Tips for Choosing Case Management Software

By | Jul.15.16 | No Comments

For almost 14 years, I’ve answered my telephone at the South Carolina Bar and taken questions from lawyers and their staff. Questions about case management software are probably in the top three reasons for calls. …Continue reading »


The Friday Five

Takeaways from Legal Marketing Tech/Midwest

By | Jul.01.16 | No Comments

The inaugural Legal Marketing Technology Conference/Midwest, produced by the Legal Marketing Association’s Midwest Chapter, took place June 23, 2016, in Chicago. While all attendees gained insights on a host of sophisticated tools that legal professionals …Continue reading »


The Friday Five

Five Ways to Drive Your People Crazy

By | Jun.24.16 | 2 Comments

Work can be stressful. Sure, sometimes you really enjoy your work, particularly when things are going your way. And, of course, you know the things you can do to reduce and manage your own stress …Continue reading »


The Friday Five

Classic Law Practice Productivity Tips

By | Jun.10.16 | No Comments

Forget juggling. Most of us feel like we’re endlessly spinning plates, hoping we can keep all the parts and pieces of our lives from crashing to the ground. Then along comes summer, and the promise of …Continue reading »


The Friday Five

When the Fire Burns Low

By | Jun.03.16 | No Comments

When lawyers are firing on all cylinders, stoked by earning win after win, we say they have “a real fire in their belly.” (And we don’t mean indigestion!) You know the feeling — alight with …Continue reading »


The Friday Five

You Need to Pimp Your LinkedIn Profile (Yes, You)

By | May.20.16 | No Comments

It’s nearly June. Time to update your LinkedIn profile again! After the inevitable January “fresh start” updates, many people leave their LinkedIn profile alone the rest of the year. If you’re a savvy social media user, …Continue reading »


The Friday Five

How to Avoid Lawyer Social Media Facepalms

By | May.13.16 | No Comments

Big social media faux pas are not uncommon these days. From politicians to airlines to big brands, no one seems immune to a misguided post that goes viral and is ultimately shared with the world. Lawyers, generally …Continue reading »


The Friday Five

Five Tips for Dealing with Web Marketers

By | May.06.16 | No Comments

For lawyers, web marketing is what the French call a devoir — a “have to.” But most of you would rather wash your hands of it. You didn’t go to school for an MBA or marketing degree. You have …Continue reading »


The Friday Five Classic

Five Things Lawyers Hate to Hear Clients Say

By | Apr.15.16 | 1 Comment

In situations involving you and your client, the adversarial system is your worst enemy. The only win is a long-term client relationship that is sustainable, and a short-term victory gained by your legal swordsmanship almost …Continue reading »