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Attorney Client Relations

Loneliness: Five Signs a Client Is Suffering

Chronic loneliness is a problem not only for lawyers but also for their clients. Here are ways to identify and better assist a chronically lonely client, from lawyer and psychologist J.W. Freiberg.

J.W. Freiberg - April 3, 2020

COVID-19 Impacts for Solo and Small Firm Lawyers: Beyond Remote Work

Roy Ginsburg | There is much more to this COVID-19 situation than remote work. If you practice in the solo and small firm world, here’s my take on a few other important things to consider in the pandemic age.

Roy S. Ginsburg - April 2, 2020

Offline: Coronavirus Outbreak Has Become a Referendum on Remote Work

What happens when everybody stays home? Let's talk about the two scenarios law firms must address as they cope with crafting a coronavirus response plan.

Jared Correia - March 13, 2020

2019 Clio Legal Trends Report, Pt. 3: Lawyers Are Still Failing to Communicate Value

In Part 3 of his analysis of the 2019 Legal Trends Report, Jared Correia asks, "Why won’t lawyers talk to consumers about what they most want to know: case process and total price?"

Jared Correia - December 10, 2019

There’s Power in a Little Thank You

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Cindy McGovern - October 1, 2019
Economic Uncertainty Is Changing Clients' Expectations

Economic Uncertainty Is Changing Clients’ Expectations

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Michael Rynowecer - August 20, 2019

Biggest Obstacle to New Business for Law Firms?

The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.

Sally J. Schmidt - February 28, 2019

Five Ways to Build Strong Client Relationships from Day One

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Michelle Lawless - February 14, 2019

How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - January 22, 2019

Is Your Customer Service Wow-Worthy?

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Markie Johansen - January 7, 2019