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Attorney Client Relations

Five Ways to Build Strong Client Relationships from Day One

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Michelle Lawless - February 14, 2019

How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - January 22, 2019

Is Your Customer Service Wow-Worthy?

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Markie Johansen - January 7, 2019

Building Stronger Client Relationships Despite the Obstacles

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.

Sally J. Schmidt - December 18, 2018

Seven Steps to Throw an Unforgettable Holiday Party This Season

With smart planning — and plenty of creative flair — a holiday party can be an enriching experience that bonds you to clients and referral resources in a personal way.

Heather Harrington - November 20, 2018
How to Increase Your Billable RateHow to Increase Your Billable RateHow to Increase Your Billable Rate

How to Increase Your Billable Rate

Advice on setting your annual billable rate increase — and how to tell your clients.

David Ackert - November 19, 2018
happy client at law firm event

Two Essential Elements of a Successful Law Firm Event

Cast aside the mundane law firm event and spare your clients another evening of cheese squares and chardonnay.

Heather Harrington - October 3, 2018
emotional intelligence faces

Is Emotional Intelligence the Key to Better Cross-Selling in Law Firms?

In the legal industry, knowledge is power. In its traditional sense, that phrase may conjure notions of a zero-sum game: I win, you lose. In recent years, however, the business world has begun recognizing a new key to success: emotional ...

Rich Bracken - May 31, 2018
handwritten note paper and pen

Handwritten Notes Help Build Real Relationships

I got a handwritten note in the mail the other day from a colleague. We live in the same neighborhood in Chicago, text about 30 times a week, and see each other at least once a month. However, we play Words With Friends with ferocity and two ...

Bull Garlington - April 9, 2018
8 ways to improve client communications checklist

Client Communications Checklist for Law Firms

Every day offers opportunities to build trust with a client or prospect, thereby setting your firm apart from the competition. Here are eight easy ways to do just that in your communications.

Danielle Flagg - March 28, 2018