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Attorney Client Relations

happy client at law firm event

Two Essential Elements of a Successful Law Firm Event

Cast aside the mundane law firm event and spare your clients another evening of cheese squares and chardonnay.

Heather Harrington - October 3, 2018
emotional intelligence faces

Is Emotional Intelligence the Key to Better Cross-Selling in Law Firms?

In the legal industry, knowledge is power. In its traditional sense, that phrase may conjure notions of a zero-sum game: I win, you lose. In recent years, however, the business world has begun recognizing a new key to success: emotional ...

Rich Bracken - May 31, 2018
handwritten note paper and pen

Handwritten Notes Help Build Real Relationships

I got a handwritten note in the mail the other day from a colleague. We live in the same neighborhood in Chicago, text about 30 times a week, and see each other at least once a month. However, we play Words With Friends with ferocity and two ...

Bull Garlington - April 9, 2018
8 ways to improve client communications checklist

Client Communications Checklist for Law Firms

Every day offers opportunities to build trust with a client or prospect, thereby setting your firm apart from the competition. Here are eight easy ways to do just that in your communications.

Danielle Flagg - March 28, 2018
anxious client

How to Calm Clients’ Anxiety About Testifying

Imagine this scenario: Your client is about to be deposed in a case with significant damages at stake. Knowing what hangs in the balance, you spend hours preparing the client. This involves an extensive review of the likely areas of inquiry, ...

Alan Fanger - January 31, 2018

Need to Communicate Complicated Stuff? Talk About People

If you speak English and only English, does it make sense for me to explain something to you in French — even if I speak slowly? Of course not. While you probably never make this specific mistake with your clients, almost all of us commit a ...

Chris Graham - January 9, 2018
Nothing But the Ruth

Disrespectful Clients Don’t Get to Stay Clients

You know what feels good? Firing a client. My firm was hired to help a client with multiple applications for registering their intellectual property. We tell every client there’s no guarantee that we’ll be able to get them everything they ...

Ruth Carter - November 15, 2017
holiday marketing

Five Ways to Create Holiday Marketing That Shines

Yes, it’s already mid-October. No, you’re not the only one asking, “How did that happen?” The holidays are right around the corner, and they seem to come earlier each year. One question I often get at this time of year is, “Are holiday marketing ...

Danielle Yocum - October 13, 2017
angry client

How to Calm an Angry Client in 90 Seconds or Less

At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common sense to handle these situations. Presumably, as ...

Doug Noll - September 21, 2017
getting clients title showing three people

Six Ways to Make Clients Happy to Pay Your Bills

No one likes to pay bills. Even when the service or product we are paying for was way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. And that natural resistance to doling out the ...

Merrilyn Astin Tarlton - September 18, 2017