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Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.Cindy McGovern - October 1, 2019
In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.Michelle Lawless - February 14, 2019
Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.Markie Johansen - January 7, 2019
Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.Sally J. Schmidt - December 18, 2018
Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.Joan Feldman - October 26, 2018
We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.Jamie Spannhake - September 21, 2018