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Client Service

Create Legal Annual Reports for Your Clients

We all know it’s much easier to generate new business from current clients than to go out and get brand new clients. But how to go about it? Here’s today’s suggestion: Create a Legal Annual Report for your best client. Jordan Furlong has ideas ...

Jordan Furlong - February 21, 2011

Fire a Client

When you are a new lawyer, it seems any client should be welcomed with open arms. More mature lawyers know that’s not necessarily so. Which brings me to a friend of mine who used to practice law in Columbia, SC, and his New Year’s ritual ...

Simon Chester - January 4, 2011
getting clients title showing three people

Calming Down an Angry Client

You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn't. You should just let it go to voicemail, pack up your laptop and go home. “What the bleep is this?” are the first words you ...

Merrilyn Astin Tarlton - December 13, 2010