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Client Service

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The Joys of join.me

Let's say you have a meeting scheduled with your client to review an important time-sensitive document. Moments before, your client calls to cancel because she's caught at home during a snowstorm. At one time, you would have had no choice but to ...

Vivian Manning - August 4, 2011

10 Ways to Avoid a Malpractice Claim

In most areas of law practice, problems with lawyer-client communications are the number one cause of malpractice claims, followed closely by basic deadline and time management issues. From a claims prevention point of view, you get more for ...

Dan Pinnington - June 20, 2011

Be the World’s Most Client-Accessible Lawyer

If a doctor can diagnose a patient’s condition without actually being in the same room, a lawyer can provide advice and services in the same way. Think about transforming the “where” and “how” of your law practice and becoming extraordinarily ...

Jordan Furlong - June 14, 2011

Planning for Flat-Fee Billing

Thoughtful planning will be the key to making flat-fee billing, or any other billing method, viable and successful. And no matter how you change your billing practices, timekeeping will play a critical role. Yes, clients can perceive the value ...

Frederick J. Esposito Jr. - May 24, 2011

Surprise Your Clients

To become known as a top-level firm, you must make care and service for clients your top priority, and view every interaction as a chance to exceed their expectations. While this may seem obvious, you'd be surprised at how often the basics are ...

Mark A. Ivener - May 18, 2011

Cloud Computing: Client Portals

Cloud computing isn’t new. Lawyers have used cloud computing applications such as Lexis and Westlaw, and stored documents in the cloud to support automated litigation support, for many years. What is new about cloud computing is how it has now ...

Richard S. Granat - April 28, 2011

Fresh Marketing Ideas

Last week, more than 1,000 people gathered in Orlando for the 2011 Legal Marketing Association Annual Conference. Just in case you weren’t one of them—or if you were but couldn’t attend all the sessions—we asked a few of Attorney at Work’s ...

The Editors - April 13, 2011

When a Partner Leaves: Advice for the Client

The “no surprises” rule is always a good one to follow when it comes to relationships with outside counsel. But what’s a general counsel to think when her lawyer reveals that trouble’s afoot—and he’s departing for ...

Rees Morrison - April 6, 2011

Demographic Business Development

Successful practices identify specific client groups and focus business development efforts there. But, being lawyers, we tend to classify clients according to their legal needs rather than by criteria that are far more relevant to clients: ...

Jordan Furlong - March 21, 2011

When You Lose a Client

It happens to every lawyer from time to time. Someone you thought was a good long-time client suddenly drops the relationship. Or, perhaps you compete for a new client and you’re not selected. It can happen for any number of reasons. Many of ...

Merrilyn Astin Tarlton - March 3, 2011