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Conference Call Etiquette

We all have our own inane conference call stories. It seems a medium designed for the ridiculous and irritating and fraught with, well, stupidity. While the technology continues to improve, our conference call behavior seems impervious to basic ...

Merrilyn Astin Tarlton - April 19, 2011

Fresh Marketing Ideas

Last week, more than 1,000 people gathered in Orlando for the 2011 Legal Marketing Association Annual Conference. Just in case you weren’t one of them—or if you were but couldn’t attend all the sessions—we asked a few of Attorney at Work’s ...

The Editors - April 13, 2011

You Are Backing Up Your Gmail, Right?

Google’s Gmail has made news in the past couple of years by “losing” users e-mail—often years worth. While these outages have primarily affected the free Gmail, even access to the paid Google Apps has occasionally been lost. More egregiously, in ...

Catherine Sanders Reach - April 12, 2011

When a Partner Leaves: Advice for the Client

The “no surprises” rule is always a good one to follow when it comes to relationships with outside counsel. But what’s a general counsel to think when her lawyer reveals that trouble’s afoot—and he’s departing for ...

Rees Morrison - April 6, 2011

Getting the Fee You Deserve

It happens to every lawyer—although hopefully not too often. You propose or quote a fee to a client or prospective client and are greeted with a response such as “I can’t afford it” or “How can you have the nerve to charge that?” When that ...

Bob Denney - March 29, 2011
T-Rex with open mouth Otto Sorts

Decisions, Decisions

Fred sat at the end of the table, sweating and looking at the six of us as we waited expectantly for his decision. He hemmed, he hawed. And he asked to go over the options yet one more time. “It’s easy, Fred. Settle or sue. We’ve been here over ...

Otto Sorts - March 23, 2011

Demographic Business Development

Successful practices identify specific client groups and focus business development efforts there. But, being lawyers, we tend to classify clients according to their legal needs rather than by criteria that are far more relevant to clients: ...

Jordan Furlong - March 21, 2011

Be the Best Boomer You Can Be

Another U.S. baby boomer turns 50 every 8.5 seconds. And if you run the math, it’s also the case that baby boomers are turning 60 at the rate of 1 every 7 seconds. Yes—you in the back there, hiding your issue of Rolling Stone behind the Wall ...

The Editors - March 18, 2011
Man holding Fees sign shows Contingency Fees

Money Management for Contingency Fees

As if you didn't have enough to worry about—between getting clients, pleasing clients, meeting deadlines, sending out invoices and making sure the yogurt isn’t past its “sell by” date -- you have to think about your financial future, too. If ...

Theda C. Snyder - March 9, 2011

What to Do When the Media Calls

Speaking with a reporter is always a crap shoot. But speaking with them is far better than avoiding them. While you can't control what the reporter ultimately writes, with a little advance work you can improve your chances of getting a positive ...

Leigh Ann Nicas - March 8, 2011