Daily Dispatch


Virtual Law

Representing Rural Clients from a Big-City Office: Think Beyond Technology

rural

In rural areas across the U.S., people are experiencing a unique legal problem: Lawyers are hard to find.
Aging rural lawyers are retiring, and no one is around to replace them. This means criminal defendants are more likely to take pleas because they don’t have representation. Rural residents are more likely than urban ones to die without a will. Small-town individuals will tend to handle their own divorces, making crucial mistakes. Those who do manage to find a lawyer drive long distances — sometimes 100 miles or more — just to meet with their attorneys. Read The Rest

PR Checklist

Checklist for Making the Most of Media Mentions

You know being quoted in the press can be great for your law practice. It provides third-party validation that you’re amazing, right? If you’ve been following Attorney at Work, you’ve already learned plenty about how to use news releases, tap into HARO and gain media mentions. Now, here are ways to make the most of those media mentions once you have a few under your belt.

A Formula to Maximize Press Coverage. It helps to have a checklist. Here’s a handy formula you can follow every time you get a new press mention.Read The Rest


Friday Tech Tips

Top Five Keyboard Shortcuts

keyboard shortcut

Chances are, you use a pointing device with your computer today. It could be a touchscreen. It could be a built-in trackpad. It might be a trackball. It could even be that original of the species, the humble mouse.

Your keyboard? That’s only for creating text, of course. Who needs it to execute commands?

You do — if you value faster computing. Keyboard shortcuts, both built-in and custom-created, give seasoned keyboard jockeys a step or two up on their shortcut-deprived colleagues.Read The Rest


Listen and De-escalate

How to Calm an Angry Client in 90 Seconds or Less

angry client

At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common sense to handle these situations. Presumably, as we gain experience in practice, we get better at it. However, you don’t have to be a senior lawyer with 30 years of practice to be able to calm an angry client quickly and effectively. Here’s how to do it.Read The Rest


Young Associates

Think Big, Act Small: The Cure for What Ails a Struggling Associate

struggling associate

When I was practicing law at a large firm, the associate annual review period was always an interesting time around the office. This may not be true at all firms, and perhaps there’s more frequent communication happening these days, but in my experience, things were always so busy that it was rare that candid, comprehensive feedback was provided outside of annual reviews.

I remember quite a few times when I saw fellow associates walk dazed and dejected back to their offices following an unfavorable review. They weren’t performing up to expectations, they were told, and they felt blindsided by the news.

The thing is, it was often news only to them. The rest of us could see it coming from a mile away.Read The Rest


Well Said!

Magic Business Development Pill for Lawyers

well said

A number of years ago, a good friend shared what he considers the “magic business development pill.” It’s simple. There are only two ingredients: 1) Make your conversation all about the client or potential client) and keep it about them; and 2) Show up with great frequency. According to my friend, keep repeating these steps and everything will work out.Read The Rest


Getting Clients

Six Ways to Make Clients Happy to Pay Your Bills

getting clients

No one likes to pay bills. Even when the service or product we are paying for was way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. And that natural resistance to doling out the bucks can often leave a lawyer looking at high accounts receivable and collections tasks galore. Yuck.

Why not implement a few changes to help your clients feel more positively disposed — dare I say enthusiastic — to pay promptly next month? These six things will help. Read The Rest