Increasing Contact With Clients

The more I conduct client feedback interviews, the more I realize how few quality contacts lawyers make with their clients outside the substantive legal work being done. The number of times clients fumble for the name of a lawyer who is actively involved in one of their matters is pretty astounding. Recently, one client said, “I can't remember who it is and I've never met him.”

Originally published January 21, 2016
Last updated April 24, 2018
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