Daily Dispatch


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When Can You Pay a Referral Fee?

By | Sep.02.14 | 0 Comments

referral fee

In most practice areas, a lawyer’s marketing efforts should focus on generating a strong referral pipeline — from both non-lawyers and lawyers alike. If those efforts are successful, you’ll probably need some guidance on referral fees. Here it is. …
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How to Get the Fee You Deserve

By | Aug.29.14 | 0 Comments

Pricing

It happens to every lawyer — although hopefully not too often. You propose or quote a fee to a client or prospective client and are greeted with a response such as “I can’t afford it” or “How can you have the nerve to charge that?” When that happens, don’t get angry, or defensive, or cry. It’s all part of a game. Here is how you play it.

There are basically four types of fees: fixed, hourly, contingency or “piece of the deal.” The latter two can have various arrangements, which may involve complex negotiations before the fee is established. Most fee challenges occur with either fixed or hourly arrangements, so let’s focus on them. READ THE REST


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How to Make Small Talk

By | Aug.28.14 | 0 Comments

Welcome Handshake

Top 10 Icebreakers. Some people are born schmoozers and like nothing more than to meet and mingle at professional events. For others, this is about as painful as watching a “Kardashians” marathon at gunpoint.

If you fall into the latter category — and most of us do to some extent — it pays to have a few tricks up your sleeve. Debra Fine, author of “The Fine Art of Small Talk,” offers her top 10 icebreakers. She suggests using them at those ubiquitous business/social occasions like fundraisers, association cocktail parties, conferences and dinners where you need to start a conversation with a colleague or potential client you don’t know well or would like to meet. … READ THE REST


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How to Calm an Angry Client

By | Aug.27.14 | 0 Comments

Civility

As much as we like to believe that, if we do everything well, our client will always love us, it’s just not true. You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn’t. You should just let it go to voicemail, pack up your laptop and go home.

“What the bleep is this?” are the first words you hear. It’s your client. The one for whom you’ve worked like a dog, around the clock, for the past two weeks. It seems this month’s bill has arrived and he’s in flames! Now what? … READ THE REST


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How to Market Your Services

By | Aug.26.14 | 0 Comments

Play to Win

You are a member of an organization that holds quarterly dinner meetings with a speaker. You look at your calendar and realize the next meeting is Wednesday night — drat! But, dutifully, you show up just in time to sit down for the meal, chitchat briefly with the people to your right and left before the speaker starts his address, and then sneak out during the applause.

If you are like most lawyers, you will give yourself credit for going. In my book, however, you get a failing grade. I see it all the time: Lawyers going through the motions in their marketing and business development efforts. The fact is that executing the activity — even if done well — is but one of three key aspects of any initiative; equally important are preparation and follow-up. … READ THE REST


MyCase Product Spotlight

Web-Based Client Portals: An Introduction

By | Aug.18.14 | 0 Comments

Client Portals

In this three-part series, attorney Nicole Black, Director at MyCase, will be discussing online client portals and how they can benefit both lawyers and their clients. First up, an introduction to and overview of web-based client portals. 

Lawyers often talk about the importance of providing excellent client service, but for many lawyers that simply means effective legal representation. The problem with this perspective is that 21st-century legal consumers expect more. They’re used to having instant access to whatever information they’re seeking — whether it’s instant streaming of music or videos, 24/7 online shopping or anytime bank account access.

Like it or not, this expectation of instant access to information doesn’t end at your law firm’s door (or with your office hours). Like every other type of consumer, your clients increasingly want convenient, 24/7 access to information about the legal services that they’ve retained you to provide. But how exactly do you provide that to them? The answer is simple: online client portals. … READ MORE