Client Service

Joan Feldman | While it may seem routine to you, and no big deal, hearing their attorney’s voice can be a lifeline for a client.

Have you told your clients you appreciate them lately? Perhaps some inspiration is in order.

The people we represent may not have an undergraduate degree much less a J.D.; often they have barely completed high school. We need to stop and think every day about who we truly represent. Our clients? Ourselves? The legal profession? All ...

There's nothing like meeting in person to help build client relationships. From setup to follow-up, tips for making the most of a client visit.

Nothing But the Ruth | Here's what I really want to say in my client engagement agreements.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Deb Feder | A solid book of business is built on honest, curious conversations that move your relationship with your client toward a 'thinking partnership.'

Is “trusted advisor” really the one and only success route for an attorney? The author argues that there are — and have always been — three different types of client relationships and three other sustainable models for professionals ...

No one likes to pay bills. Even when the service or product we are paying for, such as attorney fees, is way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. For instance, ...