Client Service

client paying a lawyer's legal bill
6 Ways to Make Clients Happy to Pay Your Bills

No one likes to pay bills. Even when the service or product we are paying for, such as attorney fees, is way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. For instance, ...

Merrilyn Astin Tarlton - September 27, 2024
setting expectations
Setting Expectations With Multigenerational Teams and Clients

By clearly communicating expectations, you reduce ambiguity, enhance accountability, promote engagement and improve collaboration

Deana Kardel and Traci Stuart - July 24, 2024
legal marketing activities
You’re Not Busy? Marketing Activities to Get You Through a Work Drought

Sally Schmidt | Extra time on your hands? Spend it on marketing and business development activities that will position you for future success.

Sally J. Schmidt - March 26, 2024
new client onboarding
New Client Onboarding: 5 Tips to Win Over New Clients

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - March 5, 2024
quiet firing
Quiet Firing: Signs Your Client’s Job Is at Risk

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Faye Riva Cohen - February 26, 2024
Walking in Your Client’s Shoes

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Sally J. Schmidt - February 22, 2024
law firm call-answer process
Who’s Answering Your Phones? 3 Tips to Improve Your Law Firm’s Call-Answer Process

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - February 9, 2024
avoid annoying in-house counsel
How to Avoid Annoying In-House Counsel With Your Tech

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Rachel Bailey - January 10, 2024
client service excellence
Three C’s of Client Service Excellence

What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.

Zana Tomich - November 2, 2023
family law practice
8 Tips for Growing Your Family Law Practice While Keeping Your Sanity

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Margaret Klaw - May 24, 2023
envelope

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