What are we talking about when we say "client service excellence"? I call them the Three Cs: curiosity, communication, and conscientiousness.

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Todd Carney | Sooner or later, you will have a client who wants to pay you with cryptocurrency. Here's what you should know about accepting crypto payments.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...