Client Service

client visits
Mastering Client Visits: Essential Tips

There's nothing like meeting in person to help build client relationships. From setup to follow-up, tips for making the most of a client visit.

Sally J. Schmidt - January 16, 2025
legal intake
What is Legal Intake? 6 Tips for a Great Law Practice

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Manni Sandoval - January 7, 2025
family law practice
8 Tips for Growing Your Family Law Practice While Keeping Your Sanity

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Margaret Klaw - January 2, 2025
lawyers supporting role
A Lawyer’s Supporting Role Is Often the Strongest: Showing Up for Clients

Deb Feder | A solid book of business is built on honest, curious conversations that move your relationship with your client toward a 'thinking partnership.'

Deb Feder - December 30, 2024
Lawyer Client Relationships
Lawyer-Client Relationships: Three Successful Alternatives to the Trusted Advisor Role

Is “trusted advisor” really the one and only success route for an attorney? The author argues that there are — and have always been — three different types of client relationships and three other sustainable models for professionals ...

Sergei N. Freiman - December 4, 2024
client paying a lawyer's legal bill
6 Ways to Make Clients Happy to Pay Your Bills

No one likes to pay bills. Even when the service or product we are paying for, such as attorney fees, is way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. For instance, ...

Merrilyn Astin Tarlton - September 27, 2024
setting expectations
Setting Expectations With Multigenerational Teams and Clients

By clearly communicating expectations, you reduce ambiguity, enhance accountability, promote engagement and improve collaboration

Deana Kardel and Traci Stuart - July 24, 2024
legal marketing activities
You’re Not Busy? Marketing Activities to Get You Through a Work Drought

Sally Schmidt | Extra time on your hands? Spend it on marketing and business development activities that will position you for future success.

Sally J. Schmidt - March 26, 2024
new client onboarding
New Client Onboarding: 5 Tips to Win Over New Clients

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - March 5, 2024
quiet firing
Quiet Firing: Signs Your Client’s Job Is at Risk

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Faye Riva Cohen - February 26, 2024
envelope

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