Client Service

pricing legal services

An Alternative to Charging Rush Rates

Bruce Hennes | Why we instituted a premium for helping clients outside normal work hours.

Bruce Hennes - April 12, 2022
joint letter

Leaving Your Firm? Aim for a Joint Notice to Clients

Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...

Mark C. Palmer - April 4, 2022
lawyer client relations

Five Questions to Ask a New Client

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why they pay your bills? Well, yes and no. In many cases, it's less ...

Merrilyn Astin Tarlton - February 23, 2022
companionate love

10 Strategies for Bringing More Love into Your Law Practice

A practical list of how-tos for creating a more caring emotional culture for your firm.

Christy Cassisa - February 10, 2022
Ruby Product Review

Answering the Call: Ruby Streamlines Its Offering, Expands Integration Partnerships

Product Review | This Ruby product review highlights a variety of new intake pathways and shows the expansion of Ruby's Integrated Partnerships, into 2022.

Jared Correia - February 6, 2022
texting clients

Ethics Reminders for Lawyers Texting Clients

Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"

Mark C. Palmer - November 23, 2021
SMS for Legal

Status Update: Case Status Releases SMS for Legal, a New Business Texting Feature

Product Review | Case Status software's new SMS for Legal helps law firms easily (and securely) text with clients as part of their case workflow.

Jared Correia - October 25, 2021
Client with lion head Angry Client

Calming Down an Angry Client

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

Merrilyn Astin Tarlton - October 14, 2021
virtual receptionists

Doubling Your Billable Hours with Virtual Receptionists and Live Chat

How do you maximize productive time while ensuring everyone contacting you receive a responsive, personal experience? The answer lies in virtual receptionists and live chat.

Ruby - September 20, 2021
dual monitors

My Clear Add-On Winner for Workplace Efficiency

Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

Mark C. Palmer - July 27, 2021
envelope

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