Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

A critical aspect of any firm's marketing strategy is understanding how you are perceived by clients. Interviews with your most important clients' key decision-makers will give you that information and more.

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

Julie Savarino | If your law firm has neglected online marketing since the pandemic, here are smart tips to turn it around.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn't. You should just let it go to voicemail, pack up your laptop and go home. “What the bleep is this?” are the first words you ...

Content fatigue is a real thing in good times and in bad. Try Julie Savarino's pointers on making sure your communications are well received.

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.