Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"

Product Review | Case Status software's new SMS for Legal helps law firms easily (and securely) text with clients as part of their case workflow.

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

How do you maximize productive time while ensuring everyone contacting you receive a responsive, personal experience? The answer lies in virtual receptionists and live chat.

Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

A critical aspect of any firm's marketing strategy is understanding how you are perceived by clients. Interviews with your most important clients' key decision-makers will give you that information and more.

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

Julie Savarino | If your law firm has neglected online marketing since the pandemic, here are smart tips to turn it around.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.