Client Service

texting clients

Ethics Reminders for Lawyers Texting Clients

Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"

Mark C. Palmer - November 23, 2021
SMS for Legal

Status Update: Case Status Releases SMS for Legal, a New Business Texting Feature

Product Review | Case Status software's new SMS for Legal helps law firms easily (and securely) text with clients as part of their case workflow.

Jared Correia - October 25, 2021
Client with lion head Angry Client

Calming Down an Angry Client

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

Merrilyn Astin Tarlton - October 14, 2021
virtual receptionists

Doubling Your Billable Hours with Virtual Receptionists and Live Chat

How do you maximize productive time while ensuring everyone contacting you receive a responsive, personal experience? The answer lies in virtual receptionists and live chat.

Ruby - September 20, 2021
dual monitors

My Clear Add-On Winner for Workplace Efficiency

Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

Mark C. Palmer - July 27, 2021
client interviews

Conducting Client Interviews, Step by Step

A critical aspect of any firm's marketing strategy is understanding how you are perceived by clients. Interviews with your most important clients' key decision-makers will give you that information and more.

Linda Hazelton - June 27, 2021
law firm client portal

Can Client Portals Reshape the Practice of Law? An Ethical Perspective

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

Mark C. Palmer - April 12, 2021
online assets

8 Common Online Marketing and Business Development Mistakes Most Law Firms Make

Julie Savarino | If your law firm has neglected online marketing since the pandemic, here are smart tips to turn it around.

Julie Savarino - March 22, 2021
Great Legal Intake

6 Tips for Great Legal Intake

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Manni Sandoval - December 2, 2020
typing on keyboard online law firm reviews

How to Use Online Reviews to Protect Your Referrals

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

Mark Homer - November 16, 2020
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