Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Learning project management skills not only makes your life easier, but your clients may demand it — if they haven’t already.

Ready to get on track to a successful practice and happier life? Check out Attorney at Work's latest e-guide, by Dustin Cole.

The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.

Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.