Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!
Chris DeMatteo - April 7, 2023There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.
Sally J. Schmidt - February 24, 2023Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...
Ray Gross - February 20, 2023Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.
Joan Feldman - February 14, 2023Todd Carney | Sooner or later, you will have a client who wants to pay you with cryptocurrency. Here's what you should know about accepting crypto payments.
Todd Carney - November 5, 2022Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.
Manni Sandoval - October 25, 2022Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.
Sally J. Schmidt - August 16, 2022Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...
Mark C. Palmer - June 30, 2022Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"
Mark C. Palmer - June 23, 2022Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.
Mark C. Palmer - June 22, 2022Sign up for our free newsletter.