Client Service

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Todd Carney | Sooner or later, you will have a client who wants to pay you with cryptocurrency. Here's what you should know about accepting crypto payments.

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...

Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"

Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research ...

We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.

Gerry Riskin | Although certain things clients say are sure to get your dander up, I respectfully suggest you put the sword away and resist the impulse to parry and thrust.