Author Archive


Value 101

Finding a Cure for the Client Experience

By | Feb.28.13 | 2 Comments

Many clients behave like their lawyers are doctors. They only visit us when they face serious problems that require an expensive and time-consuming fix. They are unhappy when they walk in, mad that they are …Continue reading »


Clients Want Value

Abandon the Hourly Chains and Pitch Clients on Your “Why”

By | Dec.04.12 | 2 Comments

Lawyers have been talking about and wrestling with “alternative billing methods” or “alternative fee agreements” for a decade or more. Recently, however, the conversation has shifted to “value billing.” Well, that’s a concept we can …Continue reading »


Clients Want Value

Setting a Dollar Value for Your Legal Services

By | Oct.11.12 | No Comments

Lawyers have been talking about and wrestling with “alternative billing methods” or “alternative fee agreements” for a decade or more. Recently, however, the conversation has shifted to “value billing.” Well, that’s a concept we can get …Continue reading »


Clients Want Value

How Hourly Billing Kills Law Firms

By | Sep.25.12 | 10 Comments

Lawyers have been talking about and wrestling with “alternative billing methods” or “alternative fee agreements” for a decade or more. Recently, however, the conversation has shifted to “value billing.” Well, that’s a concept we can …Continue reading »