Author Archive


Keeping Your Spring Fashion Frolic in Check

By | Apr.07.14 | 2 Comments

Loyal adherents to the professional dress code shudder at the arrival of warmer weather. Spring — especially that first 65-degree day — is the time when normally well-dressed l[...]

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Mastering Client Care

Getting Real with Aggressive Clients

By | Mar.06.14 | No Comments

Nobody enjoys dealing with aggressive clients, and some lawyers have the luxury of declining to represent them — a goal I heartily recommend. Sometimes, however, for myriad reaso[...]

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Mastering Client Care

Managing the Aggressive Client: Your Roof, Your Rules

By | Feb.04.14 | 3 Comments

My last post on managing aggressive clients discussed the importance of your "first response." Now we forge bravely ahead to using your physical environment to your advantage. Ag[...]

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Mastering Client Care

Turning the Tiger: How to Handle the Aggressive Client

By | Jan.07.14 | 1 Comment

When you are paid to argue for a living, it’s pretty much a given that your job description will encompass some teeth-gnashing, hand-wringing and good old-fashioned tantrum-throw[...]

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Mastering Client Care

Transforming the Needy Client

By | Dec.04.13 | 2 Comments

The needy client is a multifaceted and challenging customer, usually driven by the forces of overwhelming anxiety. Although they appear in different guises, your rudimentary needy [...]

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Mastering Client Care

When Clients Get Angry About Results

By | Nov.07.13 | 1 Comment

In her new series on mastering the care of clients, attorney Ryan Sullivan has advice for clearing up your client communications issues and elevating your service. With a smile. [...]

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