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Ask the Experts

ethically responding to negative online attorney reviews
Ethical Options for Responding to Negative Online Attorney Reviews

If a reviewer is not a current or former client and has never consulted with me, may I respond to a bad review by stating that I have never represented the individual?

Mark C. Palmer - January 14, 2024
law office space
Law Office Space: How Much Is Enough?

Question: Do law firms really need 100,000-plus square feet of office space anymore? Will coffee shops, home offices and airports be the law offices of the future, especially as the workforce gets younger? We asked the ...

The Editors - September 28, 2022
law firm performance reviews
What Good Are Law Firm Performance Reviews?

Our law firm has tried many different formats for performance reviews, but often we find we are doing reviews just to do reviews. In most cases, it's merely a repeat of the year before. Do you feel annual reviews are worthwhile? What is the best ...

The Editors - May 30, 2022
talent retention strategy
How Can You Keep the Best People?

Turnover of lawyers and staff is a frustrating and costly problem for firms of all sizes. What can you do to keep people from leaving? Are there any best practices for retaining your best and brightest employees? In this edition of "Ask the ...

The Editors - April 26, 2022
legal directories
Legal Directories: Who Cares About Martindale-Hubbell?

There was a time when a sizable listing and an AV Peer Review rating in the Martindale-Hubbell directory was a lawyer's key to an endless flow of high-class clients. And today plenty of cash is still spent on premium listings in legal ...

The Editors - April 24, 2022
Ask the Experts business development
How Are Law Firms Shifting Business Development Goals and Tactics?

Ask the Experts from the Legal Marketing Association | Too busy? Too slow? How does a lawyer press on with business development efforts during the slowdown? Advice from Lisa Olney and Amy Verhulst.

Legal Marketing Association - June 24, 2020
Lawyer with smart phone marketing during a pandemic
How Will Your Marketing Evolve After COVID-19?

Ask the Experts from the Legal Marketing Association | How can law firms best communicate and evolve their marketing both during the COVID-19 shutdown and once business returns to "normal"? Advice from Barbara Malin, Trish Lilley, Adam Severson ...

Legal Marketing Association - April 30, 2020
Ethical Considerations in Boosting Your Client Reviews

Ask the Experts at 2Civility.org: Is there an acceptable practice for soliciting reviews without violating the rules of professional conduct? 

Mark C. Palmer - July 16, 2019
How to Avoid Getting Hooked by Phishing Scams
How to Avoid Getting Hooked by Phishing Scams

"What are the best, and preferably affordable, ways to protect our office, and in turn protect our clients, from phishing scams and other online threats?"

Mark C. Palmer - March 28, 2019
jury research
Is Jury Research on Social Media an Ethics Risk or a Competency Requirement?

Question: During a recent jury trial, counsel was provided with completed jury questionnaires including names, ages, home addresses and places of employment. In addition to using traditional research techniques found in public ...

Mark C. Palmer - January 23, 2018
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