Communicating


No Bad Reviews

Unhappy Clients Can Destroy Law Practices

By | Sep.14.16 | No Comments

“Under-promise and over-deliver.” You’ve probably heard the phrase. But do you really understand what it means? Most of your unhappy clients would never have become disgruntled if you’d had protocols in place to properly set their expectations …Continue reading »


Communicating With Clients

Creating Confidence in a Time of Stress

By | Aug.29.16 | No Comments

Recently I underwent a diagnostic medical test that I knew was going to cause me a great deal of anxiety. In addition, I had to arrive at the medical facility at 7 a.m., couldn’t have …Continue reading »


Get to the Point

If You Are Reading This … Oh, Wait, You Are!

By | Aug.18.16 | No Comments

Perhaps the most ridiculous construct I see and hear regularly is the conditional introductory phrase that prefaces content in documents with, “If you are reading this,” or that starts voicemail greetings with, “If you are …Continue reading »


Talk About Yourself

What Is Your Value Proposition?

By | Aug.02.16 | No Comments

In our product-oriented culture, people are encouraged to define and exploit their “personal brand.” I have always resisted the idea that individuals should come up with a self-definition that parallels Disney or Apple. People and careers are much more complex …Continue reading »


Public Speaking

Make Eye Contact to Engage Your Listeners

By | Aug.01.16 | No Comments

Every group of listeners — whether a big audience, a small group, a jury or a single senior partner — is a multi-eyed monster that a speaker must confront, eyeball to eyeball. The only way to …Continue reading »


The Friday Five

Places to Find Free Pictures That Communicate

By | Jul.29.16 | 1 Comment

Okay, I’ll say it and get it out of the way: “A picture’s worth a thousand words.” Trite as the aphorism may seem, it has been proven true time after time that a good solid …Continue reading »


Next Generation Messaging

Team Communication Tools: Why All the Buzz?

By | Jul.26.16 | No Comments

A change has crept up on us in the past couple of years. Just when you were starting to roll your eyes back into their sockets at the talk of “the death of email,” up popped …Continue reading »


Get to the Point

Talk Like You Drive — With Care

By | Jul.25.16 | 1 Comment

Nothing draws a smirk or an arched eyebrow in certain circles as quickly as mispronunciation of the brand name of an automobile. This faux pas is especially damning when entertaining clients in businesses related to …Continue reading »


Between Generations

Communicating with Baby Boomers: Best Practices

By | Jul.20.16 | No Comments

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby Boomers. It’s Not About You One …Continue reading »


Nothing But The Ruth!

Provide Maximum Value When You Speak at Conferences

By | Jul.18.16 | No Comments

Last month, I was asked to speak at BlogPaws, a national conference for pet bloggers. (Yes, I got to take Rosie the basset hound with me.) I was part of a panel that presented a …Continue reading »