Legal Ethics and Professional Responsibility

Our law firm would like to reduce our paper and physical storage use and costs by “going to the cloud” with our data. Before we invest in training our attorneys and staff, how do we know what companies are secure and trustworthy? We don’t want ...

It's been said (often) that lawyers were genteel, professional and respectful of their colleagues in the past. But the last few decades haven't been good ones for the profession on that front. Intimidation, shabby lawyering, "over-papering" and ...

Mark C. Palmer | Q: “I’d like to expand my law firm’s flat-fee offerings into new practice areas, but I want to make sure it's a sound financial move and an ethically permissible one.”

Using a letter of closure at the end of a client engagement varies greatly firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the excuses I hear include, “We do a lot of flat-fee, in-and-out kinds of ...

In most practice areas, a lawyer’s marketing efforts should focus on generating a strong referral pipeline—from both non-lawyers and lawyers alike. If those efforts are successful, you'll probably need some guidance on referral fees. Here it is.

Annette Choti | A quick primer on some of the most common law firm website ethics rules.

Annette Choti | Benefits and challenges of live chats and bots, as well as popular platforms.

Attorney advertising has morphed from Yellow Pages ads to web platforms — and referral services have evolved as well. Once the province of nonprofit bar associations and entirely permitted under the ABA Model Rules, what we used to call simply ...

Annette Choti | An audit allows you to closely examine your site’s content, design, and the user experience it provides.

Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...